Amy Buscher
Bennington,NE
Summary
Experienced VP of Operations skilled in leading company operations, optimizing processes, and driving business growth. Proficient in developing and executing operational policies and strategies to achieve organizational goals. Demonstrated expertise in managing diverse teams, overseeing large-scale projects, and enhancing overall efficiency. Proven track record of turning underperforming operations into thriving enterprises.
Overview
27
27
years of professional experience
Work History
Vice President of Operations
Corporate Travel Management
Omaha, NE
09.2020 - 12.2022
- Built and led a cohesive leadership team to align and merge two cultures, creating the best of both worlds through acquisition
- Delivered Keynote presentations to officers, outlining recommendations derived from risk analysis
- Conducted benchmark analysis of critical business metrics and practices to identify areas for organizational improvement
- Conducted an analysis of two distinct operational business practices and merged them into a cohesive set of standard operation procedures, aligning with the new company's needs
- Developed an environment that boosts teamwork to achieve program goals with internal teams
- Determined necessary plans and resources to meet project objectives.
- Focused on successful establishment of employee onboarding and training programs.
- Elevated productivity levels by implementing technological upgrades resulting in reduced waste and streamlined business processes.
- Implemented (BPO) for support functions, decreasing salary expenses by 40%.
Executive Director of Operations
Travel and Transport
Omaha, NE
01.2017 - 09.2020
- Achieved annual revenue objectives by expertly directing daily operations and the implementation of strategic initiatives
- Directed cross-functional team training for 30+ leadership staff
- Led interactive SMART team goals workshops alongside senior leaders, facilitating goal alignment and enhancing employee appreciation for the value and relevance of their contributions in relation to larger organizational objectives.
- Enhanced insights into employee productivity by devising a robust performance metric system with comprehensive reporting
- Provided leaders with essential tools and resources to excel in their roles resulting in increased employee engagement
- Defined and launched career pathing for clarity on objectives, enhancing alignment and boosting employee engagement
- Implemented staff engagement tool to enhance top talent retention and boost team performance, enabling leaders to concentrate on real-time employee feedback
- Developed and implemented a strategic plan to enhance the customer service tracking process, streamline follow-up protocols, and optimize reporting metrics, resulting in a notable 50% increase in operational efficiency.
- Collaborated with hiring managers to streamline and enhance job descriptions, optimizing candidate screening process
- Designed counselor-centric programs for firsthand experience of destinations through vendor partnership
- Aided in creating dynamic courses and programs to prepare individuals for rewarding careers within travel sphere
- Collaborated with cross-functional team members on the development of a comprehensive BCP
- Led the evaluation and enhancement of employee lifecycle components as part of the Human Capital strategy team.
Director of Operations
Travel and Transport
Omaha, NE
09.2011 - 01.2017
- Managed daily operations of both small and large businesses, efficiently overseeing 100+ employees while maintaining excellent customer service
- Formalized training plans, coaching and performance management led to accomplishment of team objectives.
- Managed customer, vendor, and supplier relationships to ensure the delivery of high-quality goods and services on time.
- Collaborated with functional leaders to manage operation goals
- Monitored operation budget and provided financial guidance to managers
- Evaluated customer feedback to pinpoint key areas for driving business success.
- Analyzed operational procedures and devised strategies to enhance cohesiveness
- Served as a crucial liaison in addressing employee concerns and facilitating resolution
Manager of Operations
Travel and Transport
Omaha, NE
09.2003 - 09.2011
- Oversaw the smooth running of a 50+ employee organization, maximizing productivity and ensuring exceptional customer satisfaction
- Championed various projects resulting in business expansion and financial gain
- Built lasting partnerships with customers, vendors, and suppliers to guarantee prompt delivery of superior goods and services.
- Managed the recruitment process and ensured successful hiring.
- Implement efficient strategies for improving team productivity based on the analyzed data
- Conducted performance appraisals to evaluate team members' work progress.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Supervisor of Operations
Travel and Transport
Omaha, NE
09.1999 - 09.2002
- Maintained oversight of team's performance and adherence to budgets while achieving on-time project delivery
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Provided training and guidance to team members on operational procedures and best practices.
- Implemented streamlined processes for increased efficiency and improved customer experience
- Ensured that operational goals are being met through consistent monitoring and evaluation of performance
- Maximized efficiency in shift scheduling by considering customer traffic and employee strengths
- Led hiring, onboarding and training of new hires to meet business needs.
- Actively participated in Safety Committee to reduce work-related injuries and workman compensation claims
Travel Consultant
Travel and Transport
Omaha, NE
09.1995 - 09.1999
- Managed the planning and coordination of travel arrangements for diverse clientele including individuals, families, and corporate executives.
- Maximized company profits by utilizing preferred vendors after informing clients of travel policies.
- Forged strong client relationships by effectively understanding personalized demands and delivering tailored travel experiences
- Handled confidential information with discretion and a strict adherence to security protocols.
- Fostered business growth through the provision of superior travel advising and itineraries, fostering strong client relationships
- Improved customer service through up-to-date knowledge of travel industry trends, regulations and best practices
- Monitored and inspected work for quality control.
Education
Certificate - Travel and Tourism
Nebraska College of Business
Omaha, NE05-1995
Associate of Applied Science - Business Administration
Mitchell College
New London, CT05-1993
Skills
- Execution of Strategic Plans
- Performance Evaluation
- Financial Analysis Skills
- Leadership Development
- Operational Efficiency Enhancements
- Change Management Expertise
Accomplishments
- Travel and Transport Circle of Excellence, 5-time winner
- Graduate of ICAN Defining Leadership
- 2015 Mrs. Nebraska Judge
Affiliations
- The Players Club golf league
- Omaha Hockey Club
- Nebraska Children's Home Society
References
References available upon request.
Timeline
Vice President of Operations
Corporate Travel Management
09.2020 - 12.2022
Executive Director of Operations
Travel and Transport
01.2017 - 09.2020
Director of Operations
Travel and Transport
09.2011 - 01.2017
Manager of Operations
Travel and Transport
09.2003 - 09.2011
Supervisor of Operations
Travel and Transport
09.1999 - 09.2002
Travel Consultant
Travel and Transport
09.1995 - 09.1999
Certificate - Travel and Tourism
Nebraska College of Business
Associate of Applied Science - Business Administration
Mitchell College
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