Tracy Hendricks
Enfield,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and swift capacity to learn and apply new skills.
Overview
13
13
years of professional experience
Work History
Senior Corporate Travel Counselor
Corporate Travel Management
04.2022 - 08.2023
- Assisted with travel arrangements by phone and email.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Customer Service Representative
Alorica
11.2018 - 04.2023
- Assisted customers by email, phone, and chat with NEW orders for medical supplies and products.
- Assisted within the chat when other agents needed assistance. (Subject Matter Expert - SME)
- Assisted team lead with setting up team meetings & team celebrations
- Responded to customer requests for order updates, refunds, and re-shipments through email, chat, and phone.
- Documented and detailed each customer interaction.
Senior Corporate Travel Consultant
Amex GBT
09.2019 - 02.2022
- Chat assistance when needed (agents)
- Answered inbound calls assisting travelers and travel arrangers with booking travel accomodations (air, car, hotel, train)
- Assisted customers with modifying itineraries to meet the business traveler's needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Corporate Travel Consultant
Teleperformance
05.2014 - 03.2018
- Answered inbound calls assisting corporate travelers and travel arrangers with booking new travel accomodations. (air, car, hotel, train)
- Assisted in chat as a Subject Matter Expert (SME) when other Travel Consultants needed assistance during calls.
- Sent emails to travelers with updated itinerary information and fare quotes as requested.
- Assisted supervisors with callback requests pertaining to emails with such request due to any discrepancies during agent interactions.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Customer Service Representative
West at Home, LLC
08.2010 - 10.2014
- Answered incoming calls assisting customers with their Virgin Mobile account.
- Assisted customers with payments using credit cards and top-up cards purchased online.
- Assisted customers with mobile device purchases.
- Assisted customers through chat and email for requests for products and services.
- Assisted customers by chat and email with technical support due to mobile device setup assistance or any issues with their device or account.
Education
High School Diploma -
Southeast Halifax High School
North Carolina05.2003
Skills
- Corporate Travel - Sabre GDS (manual & graphical)
- Chat & Email
- Microsoft office
- Data entry
- Inbound and outbound calling
- Order processing
- Exceptional customer service
- Multitasking
- Attention to detail
- Organization and time management
Timeline
Senior Corporate Travel Counselor
Corporate Travel Management
04.2022 - 08.2023
Senior Corporate Travel Consultant
Amex GBT
09.2019 - 02.2022
Customer Service Representative
Alorica
11.2018 - 04.2023
Corporate Travel Consultant
Teleperformance
05.2014 - 03.2018
Customer Service Representative
West at Home, LLC
08.2010 - 10.2014
High School Diploma -
Southeast Halifax High School
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