Denise Ream
Titusville,FL
Summary
Results-driven professional with over ten years of experience and a proven track record in establishing and nurturing strong client relationships. Exceptional time management skills complemented by meticulous attention to detail and a strong sense of self-discipline. Eager to leverage expertise in a challenging position within a reputable organization to expand skill sets and contribute significantly to company success. Committed to delivering high-quality results while fostering collaborative environments that drive growth and innovation.
Overview
19
19
years of professional experience
Work History
Senior Corporate Travel Counselor
BCD Travel USA LLC
Orlando, FL
12.2015 - 02.2026
- Facilitated seamless travel arrangements for domestic and international clients, ensuring timely and accurate reservations for high-volume accounts.
- Oversaw relocation assistance and implemented urgent travel changes for VIP clients to ensure optimal satisfaction.
- Investigated and resolved customer inquiries about refunds, exchanges, and billing discrepancies to foster positive customer experiences.
- Assessed client needs and delivered expert guidance on travel policies, aligning with federal and international regulations for DOT, TSA, passports, and visas.
- Cultivated a collaborative environment among team members and management to improve overall workflow efficiency.
- Managed task distribution as a virtual agent, facilitating on-time and efficient execution of assignments.
- Embraced challenges with confidence and enthusiasm, fostering a culture of excellence in all endeavors.
- Analyzed potential risks and implemented strategic initiatives to ensure favorable results.
- Engaged with vendors to refine service offerings, ensuring exceptional client satisfaction.
- Managed detailed travel logistics for corporate clients, aligning all arrangements with established organizational policies and regulatory guidelines.
- Conducted analysis of travel data to identify trends, enhancing client cost-efficiency through strategic recommendations.
- Facilitated positive customer experiences by swiftly addressing inquiries and resolving issues to maintain service excellence.
- Managed group travel logistics for corporate events, ensuring seamless execution from planning to completion.
- Utilized open-ended inquiries to engage clients, accurately evaluate their travel requirements, and suggest customized international travel solutions.
Senior Travel Counselor
NetJets Aviation, Inc
Columbus, OH
08.2007 - 12.2015
- Reviewed and revised crew and client profiles daily to enhance communication and service delivery.
- Addressed and resolved customer and crew issues with promptness and professionalism.
- Managed vendor relationships to secure group hotel accommodations during peak travel times. Oversaw updates to hotel contract rates within the database to maintain current information.
- Facilitated efficient processing of airline refunds and credits, supporting crew and administrative staff in travel-related financial matters.
- Documented and verified all transactions to uphold precision in billing processes.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Education
Business Management/Human Resources -
Mt. Vernon Nazarene University
Mt. Vernon, OH07-2016
Core Classes - Electrical Engineering
Central Ohio Technical College
Newark, OH04-2015
Skills
- Proficient in Sabre/Sabre Red/360 GDS
- Solid Knowledge of Government Rules and Regulations (JTR-JFTR)
- Corporate travel management
- High volume environments
- Interview, Performance Evaluations, Salary Adjustments, Transfers, training and Dismissal of Staff
- Develop, Plan, Conduct Branch Audits of 5 branch locations
- Script and Star Updating
- Dedicated to Meeting the Expectations of Internal and External Customers
- Ability to Work as a Team or Independently
- Excellent Organizational, Operational, Communication, Leadership Skills
- Effective Time Management
- Ability to Multi-task
- Ability to Work Under Pressure
- Critical Thinking and Problem-Solving
- Exceptional customer service
- Regulations and compliance
- Executive travel
- Logistics support
- Ground transportation planning
- Hotel reservations
- Expense report management
- Adaptability and flexibility
- Microsoft office
- International and domestic travel
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Has been the top producer out of a group of 14 at BCD in 2025 due to exceptional sales and customer service.
DETAILS
- 321-290-7569
- Dream24622@Hotmail.com
Languages
English
Timeline
Senior Corporate Travel Counselor
BCD Travel USA LLC
12.2015 - 02.2026
Senior Travel Counselor
NetJets Aviation, Inc
08.2007 - 12.2015
Core Classes - Electrical Engineering
Central Ohio Technical College
Business Management/Human Resources -
Mt. Vernon Nazarene University