Bobby Spivey
El Segundo,CA
Summary
Accomplished Senior Corporate Travel Counselor with a proven track record, enhancing client satisfaction through exceptional customer service and advanced GDS knowledge. Expert in managing complex itineraries and ensuring accurate documentation, demonstrating both sales proficiency and meticulous attention to detail. Sales-oriented travel expert with excellent experience working for well-known agencies. Provide exceptional service and quality obtained from years of hands-on experience in the corporate and leisure travel industry.
Overview
7
7
years of professional experience
Work History
Senior Corporate Travel Counselor
AmexGBT
02.2023 - Current
- Handled high-volume bookings during peak periods without compromising on quality or accuracy of reservations made.
- Managed complex international travel arrangements for executives, ensuring seamless experiences and timely arrivals.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Airport Customer Service Agent
Worldwide Flight Services
05.2022 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Senior Travel Advisor
The Travel Corporation
10.2021 - 05.2022
- Increased overall sales by designing tailored travel packages that catered to clients'' unique needs and preferences.
- Managed complex travel itineraries effectively, ensuring smooth and efficient trips for high-profile clients.
- Cultivated loyal clientele through attentive service and expert guidance on all aspects of their travel planning process.
Travel Agent
Aaa Travel Agency
03.2017 - 10.2021
- Arranged travel accommodations for groups, couples, executives.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Education
Bachelor of Arts - Communications
Northern Illinois University
Dekalb, ILSkills
- Exceptional customer service
- Advanced GDS knowledge
- Cancellation Policies
- Travel Itineraries
- Accurate Documentation
- Travel Bookings Processes
Timeline
Senior Corporate Travel Counselor
AmexGBT
02.2023 - Current
Airport Customer Service Agent
Worldwide Flight Services
05.2022 - Current
Senior Travel Advisor
The Travel Corporation
10.2021 - 05.2022
Travel Agent
Aaa Travel Agency
03.2017 - 10.2021
Bachelor of Arts - Communications
Northern Illinois University
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