Sabrina Javaheri
Laguna Niguel,CA
Summary
I excel in enhancing corporate travel experiences through expert advice and personalized service. Skilled in negotiation and customer service, I've successfully implemented innovative travel solutions, evidenced by seamless client trips and improved satisfaction ratings. Proficient in Salesforce CRM and Sabre, Worldspan and Apollo, my focus is on delivering exceptional outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Corporate Travel Agent
AMEX GBT
10.2022 - 09.2024
- Enhanced corporate travel experiences by providing expert advice and personalized service to clients.
- Ensured compliance with company policies as well as local regulations when crafting customized travel packages.
- Educated clients on travel insurance options, helping them make informed decisions based on their specific needs.
- Conducted thorough research on destinations, accommodations, and transportation options for optimal recommendations.
- Worked exclusively on Law Firm accounts
- Utilized SalesForce CRM email system
- Sabre red and native Handleddled Incoming calls and emails
Senior Corporate Travel Agent
World Travel INC
11.2019 - 10.2022
- Enhanced corporate travel experiences by providing expert advice and personalized service to clients.
- Ensured compliance with company policies as well as local regulations when crafting customized travel packages.
- Implemented innovative solutions for complex travel arrangements, resulting in seamless trips for clients.
- Collaborated with team members to improve overall performance and exceed company goals.
- Worked on afterhours team on 3 different systems , Apollo. Worldspan and Sabre
Redbull Corporate Agent
Altour
05.2017 - 11.2019
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Onsite Corporate Agent Kofax
Kofax Software
03.2001 - 09.2007
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Onsite Corporate Travel Agent
Corporate Travel Consultant
Carlson Marketing Group
08.1999 - 08.2001
- Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs.
- Booked tickets for air, rail, and ground transportation.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Worked on the Visa Signature Account booking trips
- Worldspan
Corporate Travel Agent
Northwestern Business Travel
11.1997 - 08.1999
- Worked on the after hours team
- Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
- Provided essential information and paperwork to travelers.
- Acquired expertise in various global regions through extensive research on local customs regulations and transportation options which allowed offering tailored advice based on client
- Sabre and Worldspan
Travel Agent
Crossroads Travel
02.1993 - 11.1997
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Worldspan system
Education
Associate of Arts - General
Western Illinois University
Macomb, IL08-1987
Graduate Certificate - Travel And Tourism
Carlson Travel Academy
Bloomington MN09-1983
Skills
- Strong negotiation skills
- Exceptional customer service
- Training and mentoring
- Sales and upselling
- Travel visas
- Group Travel
- Concur system
- All Microsoft platforms
- Salesforce CRM system
- Sabre native and Red
- Worldspan
- Apollo
Certification
Certified Travel Agent
Additional Information
I have traveled extensively and have knowledge of many locations which helps me with booking travel and recommendations .
Timeline
Senior Corporate Travel Agent
AMEX GBT
10.2022 - 09.2024
Senior Corporate Travel Agent
World Travel INC
11.2019 - 10.2022
Redbull Corporate Agent
Altour
05.2017 - 11.2019
Onsite Corporate Agent Kofax
Kofax Software
03.2001 - 09.2007
Corporate Travel Consultant
Carlson Marketing Group
08.1999 - 08.2001
Corporate Travel Agent
Northwestern Business Travel
11.1997 - 08.1999
Travel Agent
Crossroads Travel
02.1993 - 11.1997
Certified Travel Agent
Associate of Arts - General
Western Illinois University
Graduate Certificate - Travel And Tourism
Carlson Travel Academy
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