Amy Bussinger
Blue Earth,MN
Summary
Detail-oriented professional with a strong work ethic and effective communication skills. Experienced in managing teams and optimizing processes to achieve business goals. Ready to leverage expertise to enhance customer experiences and operational performance.
Overview
25
25
years of professional experience
Work History
Bar and Grill Manager
Average Jo's Bar and Grill / Pete's Blue Dirt Road Bar and Grill
Blue Earth, MN
04.2021 - Current
- Led operational teams to enhance workflow efficiency and productivity.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Eligibility Worker
Faribault/Martin County Human Services
Blue Earth, MN
03.2011 - 07.2022
- Assessed eligibility for various assistance programs, ensuring compliance with regulations and guidelines.
- Facilitated application processes by providing accurate information and support to clients.
- Conducted thorough interviews to gather necessary documentation and determine client needs. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews and ongoing case maintenance.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
Account Manager
Express Diagnostics, Int'l
Blue Earth, MN
03.2007 - 12.2010
- Served as the lead point of contact for all accounts domestic and international ensuring each customer received personalized attention.
- Cultivated strong customer relationships to enhance customer satisfaction and loyalty building long lasting relationships. .
- Ensured timely processing and delivery of each order to customers working collaboratively with production and shipping teams.
- Forecasted and maintained inventory based on customers purchase history.
- Managed accounts to retain existing relationships to grow business.
- Handled customer relations issues, enabling quick resolution, and customer satisfaction.
- Maintained high standards of customer service by answering pricing, availability, use and questions accurately.
Paraprofessional
Blue Earth Area Schools
Blue Earth, MN
09.2000 - 06.2006
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Provided one-on-one support to students, fostering independence in daily activities and academics.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student's academic success and personal growth.
Education
Blue Earth Area High School
Blue Earth, MNMankato State University
Mankato, MNSkills
- Customer service
- Strong work ethic
- Teamwork and collaboration
- Effective verbal and written communication
- Professional and courteous
- Managing operations and efficiency
- Motivated and quick learner
- Multitasking Abilities
- Problem-solving
- Attention to detail
- Adaptability and flexibility
Timeline
Bar and Grill Manager
Average Jo's Bar and Grill / Pete's Blue Dirt Road Bar and Grill
04.2021 - Current
Eligibility Worker
Faribault/Martin County Human Services
03.2011 - 07.2022
Account Manager
Express Diagnostics, Int'l
03.2007 - 12.2010
Paraprofessional
Blue Earth Area Schools
09.2000 - 06.2006
Blue Earth Area High School
Mankato State University