Tinker Vicenti
Dulce,NM
Summary
Dynamic manager with a proven track record at Jicarilla Apache Nation, excelling in customer service and operations management. Enhanced customer satisfaction and profitability through effective staff training and strategic partnerships. Skilled in budget management and performance monitoring, driving impactful results and fostering a productive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager @ Players Sports Bar & Grill
Jicarilla Apache Nation
10.2007 - 10.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
DOL - Employee Assistance Program Coordinator
Jicarilla Apache Nation
03.2001 - 09.2007
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Monitored performance closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
Education
No Degree - Business
Laney College
Oakland, CA05-1975
Dulce High School
Dulce05-1974
Skills
- Customer service
- Staff training and development
- Staff management
- Operations management
- Sales management
Certification
Records Management for Tribal Organizations
Building Budging Skills
Purchasing Procedures Travel & Per Diem
Bookkeeping for Secretaries
Management & Supervisory Skills for Women
Business Writing & Grammar Skills
Excel 1 & 2
Business Math for Tribal Government & Enterprises
Professional Ethics
Timeline
Manager @ Players Sports Bar & Grill
Jicarilla Apache Nation
10.2007 - 10.2016
DOL - Employee Assistance Program Coordinator
Jicarilla Apache Nation
03.2001 - 09.2007
No Degree - Business
Laney College
Dulce High School
JAN Certificate of Special Recognition Years of Service
JAN Expressing Appreciation for Diligent Services to the Nation and the Community it Serves.
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