Tina Harville
Trinity
Overview
8
8
years of professional experience
Work History
Owner /Operator Bobby Rais Sports Bar and Grill
Self-employed
Moulton
01.2017 - Current
- Established standards for quality control, customer service, health and safety regulations.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed legal documents related to business operations.
- Conducted performance reviews for employees on a regular basis.
- Provided direction and guidance to employees.
- Managed daily operations of business, including hiring and training staff.
- Monitored performance of personnel against goals set forth by the company.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Analyzed market trends to identify new business opportunities.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Ensured compliance with local, state, and federal regulations.
- Analyzed industry trends to develop competitive strategies.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed strategic plans to increase profitability and efficiency.
- Oversaw budgeting and financial management.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special events to boost brand awareness and increase community engagement.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies to meet business goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
East Lawrence High School
Lawrence Co Alabama05-1993
Skills
- Quality control
- Customer service
- Recipe development
- Website management
- Health regulations
- Customer relationship management
Office Manager RC Black Construction
- Worked as accounts payable manager and developed project quotes for construction projects
- Reviewed project progress and reported directly to the owner
- Ordered materials and inventory control
Manufactured Homes Sales
- Sales of new and used manufactured homes
- Loans and title work associated with customer sales
References
References available upon request.
Timeline
Owner /Operator Bobby Rais Sports Bar and Grill
Self-employed
01.2017 - Current
High School Diploma -
East Lawrence High School