Summary
Overview
Work History
Education
Skills
Timeline
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Amy Cabrera

Washingtonville,NY

Summary

Proven track record of enhancing passenger and customer satisfaction, notably with Fresh Air Fund, through exceptional route navigation and customer service. Known for a strong work ethic and personable demeanor, consistently delivering results beyond expectations. Expert in maintaining safety and punctuality, even under inclement weather conditions. Skilled in both personnel management and surveillance systems, ensuring comprehensive site security and positive interactions.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Shuttle Van Driver

Fresh Air Fund
06.2024 - 08.2024
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Facilitated seamless communication between ridership and staff through utilization of two-way radios, cell phones, and dispatch software systems.
  • Maintained punctuality for pick-ups and drop-offs, ensuring smooth daily operations and customer satisfaction.
  • Promoted positive environments within shuttle vans through courteous interactions with passengers and fellow drivers.

Delivery Driver

Amazon
09.2023 - 11.2023
  • Delivered packages to customer doorsteps and business offices.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Security Officer

Mt. Vernon Public Schools
09.2022 - 06.2023
  • Provided coverage on a daily basis to whichever school had shortages, travelling throughout the district to do so.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Responded quickly to incidents and assessed active situations for security concerns.

Security Supervisor

Mercy College
12.2017 - 06.2021
  • Supervise daily, weekday shifts.
  • Schedule staff to ensure proper coverage and/or make up for personnel shortages.
  • Act as point of contact for emergencies/Fire, Ambulance, Police on campus.
  • Provide training and conduct performance evaluations.
  • Perform duties of a Security Officer as needed while supervising all posts.

Education

Some College (No Degree) -

College of Mount Saint Vincent
Riverdale, NY
08.1994 - 05.1996

Skills

  • Strong Work Ethic
  • Safe Driving Practices
  • Punctuality
  • Dependable and Trustworthy
  • Passenger transportation
  • Inclement weather driving
  • Route Navigation
  • Site Security
  • CCTV/Surveillance system
  • Foot and Vehicle Patrol
  • Dispatch Operator
  • Customer Service

Timeline

Shuttle Van Driver

Fresh Air Fund
06.2024 - 08.2024

Delivery Driver

Amazon
09.2023 - 11.2023

Security Officer

Mt. Vernon Public Schools
09.2022 - 06.2023

Security Supervisor

Mercy College
12.2017 - 06.2021

Some College (No Degree) -

College of Mount Saint Vincent
08.1994 - 05.1996

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Amy Cabrera