Amy Calhoun
Customer Service/Clerical/Data Entry
Girard,Oh
Overview
20
20
years of professional experience
Work History
Customer Service Assistant
Ohio Jobs and Family Services
Youngstown, OH
03.2021 - Current
- Assist claimants with unemployment claims and issues, problem solve show empathy, one stop results go the extra mile for claimants by providing friendly customer service going the extra mike an assisting and getting claimants issues resolved and claims processed in timely manner
Insurance Customer Service Representative
Progressive Insurance
Cleveland, OH
03.2022 - 12.2024
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely manner
- Managed a high volume of incoming calls, averaging XX calls per day with an average call duration of XX minutes
- Educated customers on insurance products and coverage options based on their specific needs
- Investigated and resolved billing discrepancies or payment issues to ensure accurate account balances
- Identified opportunities for cross-selling additional insurance products to existing customers, resulting in an increase in sales by XX%
- Demonstrated excellent problem-solving skills when addressing escalated customer complaints or challenging situations
Home Healthcare Provider
Self Employed
Youngstown, OH
01.2012 - 03.2020
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting
- Collaborated with healthcare professionals to develop and implement individualized care plans for each patient
- Performed light housekeeping duties such as cleaning, laundry, meal preparation, and grocery shopping
- Documented patient progress accurately and timely in accordance with agency guidelines
- Attended training sessions regularly to enhance knowledge of best practices in home healthcare services
Customer Service Representative
STAFF RIGHT TEMP AGENCY
Boardman, OH
02.2013 - 09.2013
- Assist with customers needing to gave utility lines marked, educating the public about the law and marking before doing any digging, provide good customer service
Accounts Receivables Clerk
BFI/Allied Waste
Austintown, OH
09.2004 - 11.2008
- Clerical administrative duties spreadsheets for drivers with special tons and weights filing keep up with companies updated payments information and receipts and files payments from residential customers, answers calls and help employers assist with front desk and applications for work applicants administrative duties special projects
Timeline
Insurance Customer Service Representative - Progressive Insurance
03.2022 - 12.2024
Customer Service Assistant - Ohio Jobs and Family Services
03.2021 - Current
Customer Service Representative - STAFF RIGHT TEMP AGENCY
02.2013 - 09.2013
Home Healthcare Provider - Self Employed
01.2012 - 03.2020
Accounts Receivables Clerk - BFI/Allied Waste
09.2004 - 11.2008
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