Amy Capetillo
Buffalo Grove,IL
Summary
Knowledgeable and dedicated customer service employee with extensive experience in restaurant and Clerk service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
3
3
years of professional experience
Work History
Deli Clerk
Mariano's Fresh Market
Palatine, IL
10.2021 - 04.2022
- Attentively learned how to use slicing equipment, portion scales, handheld printers and point of scale systems to price items within short periods of time.
- Ability to learn about new deli products quickly and efficiently that will help create product recommendations for customers to purchase.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Crew Team Member
Wendy's
Lindenhurst, ILLINOIS
08.2019 - 09.2021
- Operated register to process payments and collect cash payment for order totals.
- Helped train new employees by demonstrating tasks and coaching during daily activities.
- Resolved complaints promptly and professionally.
- Communicated clearly and positively with coworkers and management.
- Mastered computer system for order taking.
- Took initiative to find tasks when scheduled duties were completed.
Retail Assistant
Park Avenue Mens Suit Seller
Gurnee, IL
07.2020 - 09.2020
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Attentive to detail and maintained organized presentable merchandise to promote continuous sales.
Education
High School Diploma -
Round Lake Senior High School
Round Lake, IL05.2021
Skills
- Strategic thinker
- Satisfactory communication and customer service
- Great at identifying and creating resolutions towards obstacles
- Productive and able to work rigorously
- Good listening skills
- Responsible
- Multitasking abilities
- Flexible & Adaptable
- Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Deli Clerk
Mariano's Fresh Market
10.2021 - 04.2022
Retail Assistant
Park Avenue Mens Suit Seller
07.2020 - 09.2020
Crew Team Member
Wendy's
08.2019 - 09.2021
High School Diploma -
Round Lake Senior High School
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