AMY CARDENAS
Marietta,Georgia
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Certified Medical Assistant
Pandya Medical Center
Alpharetta, GA
08.2025 - Current
- Administered patient care procedures in compliance with medical protocols and standards.
- Assist healthcare providers with patient examinations
- Managed patient records using electronic health record (EHR) systems for accuracy and confidentiality.
- Optimizing workflow and minimizing wait times.
- Vital signs
- IV Insertions
- Medical Injections
Customer Service Representative
Catalis
Alpharetta, GA
07.2019 - 01.2026
Managed outbound calls to customers across multiple states, addressing inquiries and providing assistance
- Resolved customer inquiries through effective communication and problem-solving strategies.
Shift Leader
Atlanta Bread Coffee Company
08.2017 - 01.2019
- Managed cash register transactions
- Cleaning & stocking
- Fast pace environment
- Team player
- Opening and closing the store
- Food handling
- Barista
Store Team Member
Kid to Kid Resale Store
Woodstock, Georgia
02.2017 - 08.2017
- Cashier
- Key Holder (opening/closing the store)
- Organizing and color coding clothes
- Assisting customers on the floor with any questions
Store Team Member
Arbys Resturant
Woodstock, Georgia
06.2016 - 02.2017
- Drive thru
- Stocking
- Opening or closing store
- Cleaning & stocking
- Food prepping
- Front store cashier
Education
High School Diploma -
Woodstock
Woodstock, Georgia05-2016
Certified Medical Assistant - Medical Assistant
Chattahoochee Technical College
Marietta, GA05-2025
Skills
- Bilingual
- Experience in Retail and Restaurant
- Computer/typing skills
- Cashier
- Customer Service
- IV Insertion
- Certified MA
- BSL
- Customer service
Accomplishments
- Graduating in Health Science for Medical Assisting
- Certified through the American Association of Medical Assistants
- Licensed in Basic Life Support
- Earned a 5k Gold Medal
- IV Insertion Certified
Certification
Certified Medical Assistant License # 713464
Licensed Basic Life Support 255416105473
Languages
English
Spanish
Timeline
Certified Medical Assistant
Pandya Medical Center
08.2025 - Current
Customer Service Representative
Catalis
07.2019 - 01.2026
Shift Leader
Atlanta Bread Coffee Company
08.2017 - 01.2019
Store Team Member
Kid to Kid Resale Store
02.2017 - 08.2017
Store Team Member
Arbys Resturant
06.2016 - 02.2017
High School Diploma -
Woodstock
Certified Medical Assistant - Medical Assistant
Chattahoochee Technical College
Note to employers
Currently working in Medical as a CMA but always willing to expand my portfolio in skills, knowledge and work ethics and looking for part-time weekend shift only; I am flexible with time. :)