Amy Carter

• Resolve customer disputes courteously to enhance customer satisfaction.
• Utilized analytic tools to optimize product listings and improve customer experience.
• Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
• Negotiated terms with suppliers to secure discounts and promotional opportunities.
• Managed customer service inquiries and complaints for customer satisfaction.
• Analyzed customer feedback to identify areas of improvement in online shopping experience.
• Monitored trends in online retail to identify new opportunities for growth.
• Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
• Developed relationships with suppliers to facilitate timely delivery of products.
• Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
• High volume sales, packaging
• Employee management

The live stream reseller business has suffered immensely. I'm currently looking for employment as a result.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Scheduled patients
• Bookkeeping
• Recruited new patients

This was my husbands practice. I helped him as he was building it.

• Managed labor, memberships and overhead costs effectively to maintain business profitability.
• Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
• Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
• Cultivated strong relationships with members via in class connections and strong social media presence.
• Oversaw payroll, business planning and marketing for franchise operations.
• Recruited and developed successful leadership staff to handle day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Managed day-to-day business operations.
• Generated revenues yearly and effectively capitalized on industry growth.

FIT4MOM is a pre and postnatal fitness franchise with locations all over the country. When I was an owner, territories were purchased by zip codes after demographical analysis.

I purchased one small territory in Colorado Springs, CO in 2011. I expanded throughout the state of Colorado and by 2016 operated 16 locations throughout the state. I because the largest FIT4MOM franchise in the country out of over 300 franchises at that time. I was the top grossing franchise as well. I employed roughly 40 instructors and maintained a membership of 500-700 depending on the time of year. I offered 6-8 programs, each producing their own revenue stream with crossover members as well as individual members in each group. When I sold the franchise, I sold it for 50 times my initial investment after four and half years of profitability and paying myself a competitive salary.

While I was in South Korea I saw a need for birth support for young pregnant Military wives who were in a foreign country, most likely for the first time, and far away from their families preparing to have a baby. I flew to Hawaii and trained to become a birth doula, who is a woman that supports another woman in birth. She supports emotionally, rather than medically.

Later, I certified as a childbirth educator and completed 200 hours of childbirth education teaching hours while in South Korea. Most of the couples were young American Army couples.

While stationed overseas, it is difficult to work and more so if you have young children. This was an opportunity to learn a new skill and a new way of connecting with people that I believe is exceptional experience.

• Received purchase orders and processed invoices for payment.
• Achieved financial objectives through annual budget reviews, expenditure controls reporting and variances analysis.
• Assessed special reports, summarizing information and identifying trends to guide decision making.
• Analyzed trends and reported on areas of improvement or change.
• Co lead regular meetings with staff to review progress and acknowledge achievements.
• Worked with IT department to address technology issues and shortfalls.

• Performed internal audits of financial and departmental operations pertaining to nine 18-whole golf course resorts throughout the state of Alabama.
• Prepared and distributed risk and audit reports to appropriate personnel.
• Prepared audit programs and documentation in alignment with GAAP.
• Identified and reported audit issues.
• Guided departments in developing remediation plans based on audit findings and recommendations.
• Produced audit reports.
• Tracked funds, prepared deposits and reconciled accounts.

• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.