Amy Castro

Mentored junior staff members on proper techniques for hazard identification, risk assessment, and incident reporting procedures.
Streamlined communication channels between departments for reporting potential hazards or unsafe conditions, enabling prompt action and resolution.
Provided guidance to department supervisors regarding best practices for maintaining safe work environments tailored to their specific needs.
Cultivated strong relationships with external vendors and suppliers, ensuring that all equipment and materials used within the organization met established safety standards.
Conducted thorough investigations into workplace accidents, identifying root causes and implementing corrective actions to prevent future occurrences.
Managed emergency response teams during crisis situations, ensuring timely and efficient resolutions with minimal disruption to operations.
Spearheaded incident prevention initiatives by proactively addressing identified areas of concern within the workplace environment.
Developed and maintained a strong safety culture within the organization, leading to increased employee morale and productivity.
Collaborated with management to develop effective safety policies and procedures for various departments.
Helped to build culture of safety focused on reducing incidents and eliminating hazards.

• Sales, customer relations, diagnostics of indoor air quality concerns, providing reports to customers regarding findings, creating proposals, setting up finance, ordering materials, scheduling crews, customer concerns and complaints, collaboration with the accounting team to set up task codes, close outstanding IAQ jobs for both central and North offices, collaboration with install crews, service/ maintenance management, service/ maintenance technicians, install management, sales consultants and sales management regarding findings, sales leads, opportunity for training, warranty and customer complaints and concerns
• While with Cool Today I also worked in Plumbing Maintenance, Plumbing Service, HVAC Maintenance and HVAC Service

• Performed General Maintenance and Service on Residential and Commercial HVAC units Generating leads for Comfort Consultants Documenting Findings and Reporting Concerns to Customers Collaboration with Management, Sales and Install

• Residential Heating and Air Conditioning sales, creating and presenting estimates, presentation of products, customer relations, inside and outside sales, assisting customers with financing application process, assisting customers with product related questions, and completing post sale follow up to assure customer satisfaction.

• Customer service and client relations, in-depth review of accident details and facts of loss to determine liability, review of drivers monitoring devices including dash cam footage and speed sensing devices, setting up drivers with safety courses including defensive driving, road safety and general liability programs, working with FEDEX setting up driver safety training program, collaboration with shops and fleet managers oversea the repair process and driver liability claims
• Uploading documents and gathering support to collect against at fault parties, processing payments to vendors, business to business sale, daily report monitoring, database monitoring, monitoring market labor rates, standard practices, part availability and part pricing, monitoring of the fleet safety program to ensure adherence with DOT and Osha regulations, create training material, and training of new employees.