Amy Cavanagh
Byron,IL
Summary
Results-driven professional with extensive experience in insurance counseling and administrative support. Skilled in patient guidance, coverage verification, and conflict resolution, with a strong record of improving communication, reducing cancellations, and keeping clinic operations organized and on schedule.
Overview
20
20
years of professional experience
Work History
Insurance Counselor
DaVita Dialysis Corporation
Rockford, IL
06.2012 - Current
- Advised patients on Medicare, Medicaid, and commercial plan coordination for treatment access.
- Collaborated with clinic teams to resolve coverage issues and prevent treatment delays.
- Guided patients through insurance paperwork, enrollment steps, and documentation requirements.
- Reduced policy cancellations through proactive communication and timely resolution of issues.
- Educated patients on available insurance products, empowering them to make informed decisions about their coverage needs.
- Interpreted benefit changes and updated patient data for billing purposes.
Administrative Assistant
DaVita Dialysis Corporation
Rockford, IL
08.2006 - 06.2012
- Scheduled appointments, prioritized requests, and resolved administrative conflicts promptly.
- Prepared correspondence, reports, and presentation materials using Microsoft Office.
- Managed confidential records, ensuring accurate filing and HIPAA-compliant document handling.
- Tracked office supplies, vendor orders, and purchase requests to maintain daily operations.
- Served as liaison between leaders, staff, and external partners for timely communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Oregon High School
Oregon, ILSkills
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Insurance verification
- Reliability
- Multitasking
- Problem-solving abilities
Timeline
Insurance Counselor
DaVita Dialysis Corporation
06.2012 - Current
Administrative Assistant
DaVita Dialysis Corporation
08.2006 - 06.2012
High School Diploma -
Oregon High School