Amy Cesar
Summary
Results-driven healthcare operations leader skilled in optimizing workflows and enhancing patient care standards. Demonstrated success in consolidating clinical operations to increase capacity and patient volume, while implementing innovative solutions that reduce costs and improve satisfaction through comprehensive stakeholder collaboration.
Overview
1
1
Certification
8
8
years of professional experience
Work History
OPERATIONS MANAGER II
Laureate Medical Group
Sandy Springs, GA
11.2024 - 12.2025
- Directed operations of multi-specialty practice with over 100 staff, achieving key clinical and financial performance goals.
- Partnered with senior leadership to implement enterprise-wide KPIs, aligning practice operations with organizational strategy.
- Applied Lean Six Sigma (DMAIC) to optimize workflows, reducing patient wait times by 35% and increasing provider utilization by 20%.
- Collaborated with department heads to align clinical protocols with strategic objectives, enhancing patient care standards.
- Fostered interdepartmental teamwork to implement clinical protocols, resulting in enhanced patient outcomes and satisfaction scores.
- Managed onboarding and training of managers, strengthening leadership capacity and ensuring operational consistency.
REGIONAL CHAMPION- END STAGE RENAL DISEASE QUALITY REPORTING SYSTEM CHAMPION
DaVita Kidney Care
01.2024 - 02.2025
- Led implementation and maintenance of ESRD Quality Reporting System across eight regional facilities.
- Ensured compliance with ESRD quality reporting regulations and standards across all regional facilities.
- Evaluated quality metrics and performance data to pinpoint trends and identify actionable improvement areas.
- Partnered with facility administrators, medical directors, and clinical staff to synchronize quality initiatives with organizational objectives.
FACILITY ADMINISTRATOR, CEO
DaVita Kidney Care
Atlanta, GA
11.2021 - 02.2025
- Consolidated two clinical sites into region’s largest facility, doubling capacity and tripling patient volume from 40 to 120 while expanding service days from three to six.
- Spearheaded operational management for high-volume dialysis center, achieving 20% increase in patient satisfaction and 15% reduction in operational costs through strategic resource allocation.
- Spearheaded operational management for a high-volume dialysis center, achieving 20% increase in patient satisfaction and 15% reduction in operational costs through strategic resource allocation.
- Led multidisciplinary team of 20 healthcare professionals, fostering collaboration that resulted in 25% improvement in employee retention and 10% increase in overall performance.
- Scaled organization from six to 20 reports, ensuring regulatory compliance and stabilizing cross-functional operations within 90 days, enhancing overall operational efficiency.
- Developed financial strategies for $5 million annual budget, achieving 12% revenue growth while ensuring adherence to regulatory standards.
- Championed adoption of electronic health records (EHR) systems, enhancing data accuracy and cutting administrative errors by 25%, streamlining operational processes.
REGIONAL OPERATIONS MANAGER
Monogram Health
01.2021 - 05.2021
- Directed market operations as primary lead for clinical functions and cross-functional alignment across regional and centralized teams.
- Executed patient engagement initiatives to enhance retention, achieve growth targets, and elevate patient experience.
- Partnered with call centers, marketing, provider relations, and community outreach to implement growth strategies.
- Monitored market KPIs, P&L, and operational dashboards in collaboration with physician executives and finance teams.
- Managed scheduling systems and staff capacity to optimize productivity while adhering to care models.
- Coached 30+ clinical professionals on performance management, ensuring adherence to budget and quality standards.
- Ensured accuracy and compliance in clinical documentation within EMRs, addressing risk management and regulatory standards.
- Supported talent acquisition and professional development to build a high-performing clinical and operations team.
OPERATIONS COORDINATOR
Sankofa Community Development Center
New Orleans, LA
11.2019 - 11.2021
- Directed administrative operations for non-profit organization, overseeing 40-acre wetland park, community pantry, garden, and grocery store.
- Developed and implemented workflow processes that enhanced operational efficiency.
- Collaborated with CPA to manage financial records and ensure accurate monthly budget reconciliations.
- Prepared and delivered grant reports for AstraZeneca and U.S. Food and Drug Administration, ensuring compliance with funding requirements.
- Participated in monthly strategic planning meetings with area managers to enhance interdepartmental collaboration.
- Directed administrative operations for a nonprofit organization, overseeing a 40-acre wetland park, community pantry, garden, and grocery store.
ADMINISTRATIVE COORDINATOR
Sankofa Community Development Corporation
New Orleans, LA
06.2019 - 11.2019
- Delivered comprehensive administrative support to director of operations while maintaining confidentiality and professionalism.
- Coordinated travel itineraries, ensuring seamless arrangements and minimizing travel-related issues.
- Created and managed daily memos, detailed reports, and financial statements, increasing documentation accuracy by 15%.
- Streamlined conversion of over 100 physical files to digital records, improving data retrieval efficiency by 30%.
- Optimized office inventory management, enhancing supply chain processes and reducing costs by 10%.
DIRECTOR OF QUALITY IMPROVEMENT
LA Excel Care
Baton Rouge, LA
06.2018 - 04.2019
- Directed quality improvement initiatives, elevating patient care standards.
- Collaborated with audit clients and medical providers, implementing root cause analysis to reduce errors by 40%.
- Conducted quality audits in clinical departments, recommending improvements that elevated service quality by 25%.
- Led quality review meetings with 30 employees, improving performance effectiveness and customer satisfaction by 15%.
- Coordinated feedback sessions with staff, driving continuous improvement initiatives.
- Worked with multidisciplinary teams to establish best practices in quality assurance.
- Revised policies and procedures to ensure 100% compliance with Medicaid, Medicare, and HIPAA regulations.
- Developed training programs for healthcare staff, enhancing skills and facilitating knowledge transfer.
Education
MASTER OF HEALTH ADMINISTRATION (MHA) - HEALTHCARE MANAGEMENT
University of New Orleans
New Orleans, LABACHELOR OF SCIENCE - REHABILITATION COUNSELING & DISABILITY SERVICE'S
Southern University and A & M College
Baton Rouge, LASkills
- Lean Six Sigma Methodologies
- Project management
- Regulatory compliance
- Operational auditing
- Business process re-engineering
- P&L management
- EHR systems
- Employee relations and conflict resolution
Certification
- Certified Lean Six Sigma Greenbelt for Healthcare
Timeline
OPERATIONS MANAGER II
Laureate Medical Group
11.2024 - 12.2025
REGIONAL CHAMPION- END STAGE RENAL DISEASE QUALITY REPORTING SYSTEM CHAMPION
DaVita Kidney Care
01.2024 - 02.2025
FACILITY ADMINISTRATOR, CEO
DaVita Kidney Care
11.2021 - 02.2025
REGIONAL OPERATIONS MANAGER
Monogram Health
01.2021 - 05.2021
OPERATIONS COORDINATOR
Sankofa Community Development Center
11.2019 - 11.2021
ADMINISTRATIVE COORDINATOR
Sankofa Community Development Corporation
06.2019 - 11.2019
DIRECTOR OF QUALITY IMPROVEMENT
LA Excel Care
06.2018 - 04.2019
MASTER OF HEALTH ADMINISTRATION (MHA) - HEALTHCARE MANAGEMENT
University of New Orleans
BACHELOR OF SCIENCE - REHABILITATION COUNSELING & DISABILITY SERVICE'S
Southern University and A & M College