Amy Chacón
Milwaukee,WI
Summary
Highly experienced Senior Compliance Specialist with a proven track record in developing and implementing comprehensive compliance audits. Expertise in financial regulations and data privacy, with a strong ability to identify, analyze, and mitigate compliance risks.
Overview
18
18
years of professional experience
Work History
Compliance Controls Senior Specialist
Kohl's
03.2018 - Current
- Researched regulatory requirements impacting Credit Division and summarized key issues for management.
- Served as primary contact for audits, exams, assessments, and testing.
- Engaged business owners to address risk issues and implemented remediation strategies.
- Generated detailed reports outlining findings and actionable recommendations.
- Assessed current practices and facilitated necessary changes to meet compliance standards.
- Managed complex projects from inception to completion, ensuring on-time delivery.
- Supported leadership in establishing new policies, procedures, and controls.
- Coached customer service team to achieve quality and performance objectives.
Risk Mitigation Advisor
Kohl’s Corporation
11.2015 - 03.2018
- Continue to develop testing plans to support the changes in regulatory, compliance and procedural audits or policy and procedure changes.
- Manage multiple projects
- Partner with Lines of Business and act as a resource to support questions as it relates to operational process improvements
- Perform independent testing of the documented remediation plans to validate actions were taken and are successful
- Participate in due diligence meetings to discuss ongoing remediation efforts and ensure action items are resolved in an efficient manner to mitigate risk
- Educate business partners on the potential regulatory, compliance and procedural risks to ensure a thorough understanding and agreement to the importance of the audit finding and remediation efforts
Operations Advocate Email Specialist III
Kohl’s Corporation
07.2014 - 11.2016
- Resolved customer inquiries via email, ensuring effective problem-solving and positive experiences.
- Processed workload in compliance with regulations, achieving zero failures over three years.
- Collaborated with Operations departments on application processing and credit bureau disputes.
- Maintained accurate case documentation and implemented strategies for efficient issue resolution.
- Consistently achieved highest tier personal scorecard each month.
- Assisted Coordinator in drafting and revising policies and procedures.
- Developed Excel tracking charts to improve workflow management.
- Created and updated scripts for Connect and e-Messenger email programs.
Operations Advocate Email Specialist II
Kohl’s Corporation
06.2012 - 07.2014
- Addressed customer inquiries via email, ensuring effective problem resolution and positive experiences.
- Processed workloads in compliance with regulations, achieving zero failures in three years.
- Assisted Operations departments with application processing, credit bureau disputes, account updates, order issues, and late fee adjustments.
- Maintained accurate case documentation and employed expertise to resolve customer issues efficiently.
- Achieved top-tier personal scorecard results consistently each month.
- Collaborated with Coordinator to draft and update policies and procedures.
- Developed Excel tracking charts to streamline daily workflow management.
- Created and revised scripts for Connect and e-Messenger email programs.
Merchandise Specialist
Kohl’s Corporation
09.2010 - 07.2012
- Compiled and published monthly reports on pricing, sale dates, ad events, and sales results.
- Maintained historical records for reference and analysis.
- Created and managed Excel templates for competitor pricing and print advertisements.
- Ensured prompt responses to incoming communications, drafting replies for management and key stakeholders.
- Established SKUs for new products in-store and online platforms.
- Coordinated with product vendors for sample requests, images, and merchandise evaluations.
- Organized Home Decor sample room to optimize merchandise display.
- Utilized advertisement templates for pricing accuracy, project details, and version updates.
Customer Support Specialist I
Customer Support Specialist I
08.2008 - 07.2010
- Maintained accounts across various queues to ensure operational efficiency.
- Cross-trained in multiple roles to support increased department volume.
- Consistently met service level requirements through effective workload management.
- Processed workloads in compliance with regulations and legal standards.
- Resolved complex customer issues promptly, enhancing overall satisfaction.
- Collaborated with management during regular meetings to address departmental challenges and propose solutions.
Prime Time Sales – elfa Designer and Visual Merchandiser
The Container Store
08.2015 - 05.2016
- Assist customers in finding storage and organizational solutions for the customer’s everyday life.
- Visual Concept and Designer for elfa closet systems and storage solutions.
- Responsible for sales floor preparation and Visual Merchandising.
- Maintains product fixtures, signing and visual element images to ensure accurate presentation.
- Physically sets Planograms
- Cross-trained in multiple departments to assist with department volume.
- Register Sales and Cash Drawer Management.
Sales / Financing
Get It Now
08.2007 - 08.2008
- Responsible for sales floor preparation, merchandise ordering and product display.
- Consistently achieved store sales goals and personal quotas. Received commissions weekly.
- Increased store sales performance to 3rd in region from 12th in region.
- Maintained cash drawer, compiled financing packages and determined loan approvals.
- Performed Marketing calls to new and current clients.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01-2026
Graphic Arts: Photography
Milwaukee Area Technical College
Milwaukee, WI01.2007
School of Letters and Science-Completed Six semesters
University Wisconsin-Milwaukee
Milwaukee, WI01.2005
Skills
- Microsoft Office proficiency
- Adobe Creative Suite expertise
- Digital marketing
- Team collaboration
- Effective communication
- Time management
- Internal auditing
- Compliance monitoring
- Investigation techniques
- Project management
- Compliance reporting
- Critical thinking
Timeline
Compliance Controls Senior Specialist
Kohl's
03.2018 - Current
Risk Mitigation Advisor
Kohl’s Corporation
11.2015 - 03.2018
Prime Time Sales – elfa Designer and Visual Merchandiser
The Container Store
08.2015 - 05.2016
Operations Advocate Email Specialist III
Kohl’s Corporation
07.2014 - 11.2016
Operations Advocate Email Specialist II
Kohl’s Corporation
06.2012 - 07.2014
Merchandise Specialist
Kohl’s Corporation
09.2010 - 07.2012
Customer Support Specialist I
Customer Support Specialist I
08.2008 - 07.2010
Sales / Financing
Get It Now
08.2007 - 08.2008
Graphic Arts: Photography
Milwaukee Area Technical College
Bachelor of Science - Business Administration
Southern New Hampshire University
School of Letters and Science-Completed Six semesters
University Wisconsin-Milwaukee
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