Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Childers, SCLA, FCLA, WCLA, CCLA

Dewitt,MI

Summary

Performance-driven and dedicated analyst who has achieved success in a variety of roles with increasing levels of responsibility. Effective communicator and team-builder, with strong analytical and organizational skills. Skilled in creating constructive and cooperative working relationships within a team setting.

Developed strong analytical and communication skills in fast-paced claims environment, constantly adapting to new challenges and regulations. Demonstrated ability to process complex information and deliver accurate solutions. Seeking to transition into new field, leveraging these transferable skills to drive positive outcomes and support business objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

PIP Branch Claim Representative

Auto-Owners
05.2024 - Current
  • Investigate and assemble facts, determine policy coverage.
  • Review medical bills, authorize any payments and ensure payments are issued in a timely manner.
  • Review wage loss, replacement service and attendant care and determine if reasonable and issue payment in timely manner.
  • Work toward the resolution of claims.
  • Service the needs of agents and policyholders.
  • Handle investigations by phone, email and mail.
  • Conduct claim investigations on complex claims.

Service Specialist

State of Michigan Department of Human Services
04.2023 - Current
  • Interview individuals, families, and referral sources to evaluate risks and assess appropriateness of referral of services.
  • Evaluate and assess customer’s strengths and needs to determine necessary level and nature of intervention services.
  • Review case history.
  • Make appropriate referrals to other service providers, i.e., psychological, domestic violence, substance abuse services.
  • May consult with appropriate court personnel for purposes of evaluating appropriateness of court intervention and production of necessary court documents. •Testify in court hearings, as appropriate, sharing personal observations of the client and client environment.

Departmental Technician

Office of State Employer - MI
12.2019 - 04.2023
  • Facilitated revisions of rules, regulations and procedure manuals, while creating new forms, and procedures
  • Informed agencies of services available for drug and alcohol programs as well as annual leave donation programs, while providing insights to functions, rules, and regulations on alcohol programs and annual leave donation programs
  • Maintained and updated the drug and alcohol database daily to ensure all information was correct and up-to-date.

Claims Set-Up Specialist

ProAssurance - Okemo, MI
07.2018 - 12.2019
  • Ensured accurate documentation by creating letters, and updating records within the claims set-up system
  • Assisted customers with any questions and helped throughout the entire claims process
  • Managed claims system by opening new claims, re-opening and upgrading existing claims, and ensuring all coverage information was correct, and all documentation in the system was accurate
  • Created claim letters that included accurate and up-to-date information regarding each claim.

P/C Customer Service Representative

Farm Bureau - Lansing, MI
01.2017 - 06.2018
  • Addressed any policy and billing related questions and concerns from internal and external customers on all personal lines and commercial lines of business via telephone, email, and website
  • Processed billing account changes and handled the manipulation of cash allocation, distribution and invoicing using cash accounting reports, and reported any discrepancies to ensure accuracy
  • Facilitated renewals of Michigan registrations for various types of moto vehicles.

Customer Care Representative

Shaheen Chevrolet - Lansing, MI
10.2014 - 01.2017
  • Served as the first point of contact between the dealership and its customers, and provided advice and recommendations to customers to ensure all of their questions were answered
  • Prepared customer information for the sales team to efficiently enhance customer satisfaction and resulting in positive reviews.

Community Service Specialist

Community Mental Health - Lansing, MI
01.2014 - 01.2016
  • Assisted adults and children with special needs and developmental disabilities with their daily needs, activity needs, and meals
  • Helped clients located community services and resources that specialized in assistance for individuals with disabilities.

Patient Care Technician

Sparrow Hospital - Lansing, MI
10.2006 - 10.2014
  • Performed all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs, and other fundamental care and safety actions, and communicated any significant changes to the appropriate nursing staff
  • Provided ongoing medical support of patients to nursing staff, specialized doctors, and outside health consultants
  • Facilitated any patient requests and inquiries to ensure all of their needs were being met.

Education

A.S. Applied Science, Criminal Justice -

Lansing Community College

B.S. Applied Science, Public Safety Services -

Siena Heights University

SCLA -

American Educational Institue
07.2025

Polk State College
Winter Haven, FL

Skills

  • Teamwork/Collaboration
  • Detail Oriented
  • Strong Organizational Skills
  • Time Management
  • Project Management
  • Problem-Solving
  • Microsoft Office
  • Data Entry
  • Filing
  • Strong Communication, both written and verbal
  • Claims investigation
  • Insurance claims review
  • Decision-making

Certification

Florida Insurance Adjuster - All Lines - License #G145931

Kentucky Non-Resident Independent Adjuster Property & Casualty - NPN ID: 21270879

Timeline

PIP Branch Claim Representative

Auto-Owners
05.2024 - Current

Service Specialist

State of Michigan Department of Human Services
04.2023 - Current

Departmental Technician

Office of State Employer - MI
12.2019 - 04.2023

Claims Set-Up Specialist

ProAssurance - Okemo, MI
07.2018 - 12.2019

P/C Customer Service Representative

Farm Bureau - Lansing, MI
01.2017 - 06.2018

Customer Care Representative

Shaheen Chevrolet - Lansing, MI
10.2014 - 01.2017

Community Service Specialist

Community Mental Health - Lansing, MI
01.2014 - 01.2016

Patient Care Technician

Sparrow Hospital - Lansing, MI
10.2006 - 10.2014

B.S. Applied Science, Public Safety Services -

Siena Heights University

A.S. Applied Science, Criminal Justice -

Lansing Community College

SCLA -

American Educational Institue

Polk State College

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