Samuel Flores
Richardson,TX
Summary
Driven professional with a track record of success at State Farm, adept in policy interpretation and delivering exceptional customer service. Excell in claims investigation, demonstrating critical thinking and decision-making skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Claim Specialist - PIP/MPC
State Farm
11.2021 - Current
- Manage and process personal injury protection claims with a focus on accuracy and compliance.
- Conduct thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Provide exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to customers.
- Promoted from Claims Associate to Specialist Team Lead and now to my current role in PIP/MPC, demonstrating growth and in-depth knowledge of claims handling.
Material Handler
TTI INC
01.2019 - 11.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Records Retrieval Clerk
Texas Health Resources Fort Worth
06.2018 - 02.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Food Service Worker
SUBWAY®Restaurants
06.2016 - 06.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Chartered Property Casualty Underwriter -
The Institutes
Richardson, TX11.2025
Associate of Arts - General Studies
Tarrant County College
Fort Worth 06.2021
Skills
Policy Interpretation
Legal Compliance
Financial Acumen
Claims Investigation
Critical Thinking
Decision-Making
Customer Service
Attention to Detail
Organizing and Prioritizing Work
Teamwork and Collaboration
Active Listening
Documentation skills
Timeline
Claim Specialist - PIP/MPC
State Farm
11.2021 - Current
Material Handler
TTI INC
01.2019 - 11.2021
Records Retrieval Clerk
Texas Health Resources Fort Worth
06.2018 - 02.2019
Food Service Worker
SUBWAY®Restaurants
06.2016 - 06.2018
Chartered Property Casualty Underwriter -
The Institutes
Associate of Arts - General Studies
Tarrant County College
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