Zachariah Russell
Summary
Analytical and solution-oriented professional with over two years of experience analyzing complex insurance claims and translating policy requirements into actionable decisions. Holds an MBA with a focus on strategic leadership, bringing a strong foundation in data-driven decision-making, process improvement, and cross-functional collaboration. Skilled in evaluating business needs, identifying trends, and driving solutions that enhance customer experience and operational efficiency. Proven ability to communicate effectively with enterprise partners, adapt in fast-paced environments, and contribute to the successful delivery of business and technology initiatives.
Overview
7
7
years of professional experience
Work History
Claim Specialist, PIP/MPC
State Farm Insurance Companies
Bloomington, IL
04.2023 - Current
- Analyzed complex PIP and MPC claims to interpret policy requirements, identify discrepancies, and drive accurate claim outcomes, aligned with regulatory and system rules.
- Evaluated claim documentation and system data to ensure accuracy, consistency, and compliance, identifying and resolving discrepancies that impact processing outcomes.
- Acted as a key point of contact between customers, medical providers, and internal stakeholders to clarify requirements, resolve issues, and improve the overall service experience.
- Identified process inefficiencies and recurring claim issues, providing feedback to improve workflows and enhance the customer experience.
Correctional Sergeant
Alabama Department of Corrections
Montgomery, AL
11.2018 - 07.2022
- Supervised daily operations, overseeing shift coverage, critical incident response, and team coordination to ensure consistent policy compliance and operational readiness.
- Conducted performance reviews and delivered individualized coaching to enhance staff accountability, communication, and adherence to departmental standards.
- Conducted post-incident reviews to identify trends and implement process improvements, strengthening operational efficiency, and risk mitigation.
- Reviewed and validated all incident reports and operational logs to ensure accuracy, transparency, and completeness, prior to submission to state-level oversight bodies.
Education
Master of Business Administration -
Alabama State University
Montgomery, AL08-2025
B.S. - Education, Human Performance and Exercise Science
The University of Alabama
Tuscaloosa, AL05-2018
Skills
- Process improvement
- Cross-functional communication
- Insurance policy and systems interpretation
- Team leadership
- Data analysis and trend identification
- Organizing and prioritizing work
- Complaint handling and escalation
- Decision making and problem solving
Leadership Experience
Alabama Department of Corrections Montgomery, AL September 2021- July 2022
Correctional Emergency Response Team, Team Leader
- Supervised correctional staff and ensured facility compliance with safety regulations, policies, and legal standards.
- Led training sessions in de-escalation, team coordination, and crisis response emphasizing communication and trust under pressure.
- Analyzed potential vulnerabilities and implemented preventive measures to ensure the team was prepared to address various emergency scenarios.
- Coordinated post-incident reviews to identify root causes and implement corrective actions, fostering a culture of continuous improvement and accountability.
Timeline
Claim Specialist, PIP/MPC
State Farm Insurance Companies
04.2023 - Current
Correctional Sergeant
Alabama Department of Corrections
11.2018 - 07.2022
Master of Business Administration -
Alabama State University
B.S. - Education, Human Performance and Exercise Science
The University of Alabama