Gina Robinson
Irving
Summary
Positive and upbeat team player with good communication and time management abilities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible, hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Adjuster (PIP/MPC Claims Specialist)
State Farm Auto Insurance
Richardson
01.2024 - 10.2025
- Investigated auto injury claims to determine coverage, liability, and claim validity
- Reviewed medical records, billing statements, wage loss, and replacement services
- Identified potential fraud through documentation review and claimant interviews
- Negotiated settlements with insureds, attorneys, and healthcare providers
- Maintained organized claim files and calendars to meet regulatory deadlines
Billing Specialist
Charter Communications
Irving
07.2020 - 01.2024
- Analyzed customer billing statements and resolved disputes
- Scheduled service appointments and processed account adjustments
- Documented customer interactions to ensure continuity and accuracy
- Delivered high-quality service in a fast-paced environment
Research Intern
University of Mississippi
Oxford
08.2016 - 01.2019
- Collected behavioral, physical, and quantitative data from human research subjects
- Designed Excel-based data tracking systems for multiple studies
- Created a standardized "variable cookbook" to ensure data consistency
- Assisted in protocol development to improve research reliability
- Co-authored multiple peer-reviewed publications
- Exercise Psychology Research Lab
Education
Master of Health Administration -
Louisiana State University
Shreveport12.2025
Bachelor of Science - Exercise Science
University of Mississippi
Oxford, MS05.2019
Skills
- Research
- Time management
- Effective communication
- Team collaboration
- Policy interpretation
- Claims file management processes
- Innovation and creativity
- Microsoft publisher
- Highly motivated
- Negotiation strategies
- Research methodologies
- Healthcare compliance
- Insurance company collaboration
- Quality control
- Decision-making
- Critical thinking
- Customer service
- Project management
- Conflict resolution
Research Publications
- Motor Behavior-Induced Prefrontal Cortex Activation and Episodic Memory Function, Co-Author
- Evaluation of a Cognitive-Affective Model of Physical Activity Behavior, Co-Author
- Experimental Investigation Examining the Effects of Acute Exercise on Implicit Memory Function, Co-Author
Languages
English
Professional
Timeline
Licensed Insurance Adjuster (PIP/MPC Claims Specialist)
State Farm Auto Insurance
01.2024 - 10.2025
Billing Specialist
Charter Communications
07.2020 - 01.2024
Research Intern
University of Mississippi
08.2016 - 01.2019
Master of Health Administration -
Louisiana State University
Bachelor of Science - Exercise Science
University of Mississippi