Amy Church
Uncasville,CT
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at Greater Norwich Chiropractic. Proven ability in office administration and organization, enhancing front desk operations while maintaining confidentiality. Skilled in data entry and time management, consistently delivering exceptional customer service and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Receptionist
Greater Norwich Chiropractic
07.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Ear Nose & Throat Associates Of Sect
10.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Family Wellness Centre
01.2016 - 04.2020
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assistant Sales Manager
Jos. A. Bank
08.2017 - 03.2020
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new associates in successful sales and performance strategies.
Shift Leader
Dunkin' Donuts
10.2013 - 08.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
06.2008
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
- Tech-Savvy
- Front desk operations
Timeline
Receptionist - Greater Norwich Chiropractic
07.2022 - Current
Receptionist - Ear Nose & Throat Associates Of Sect
10.2021 - 07.2022
Assistant Sales Manager - Jos. A. Bank
08.2017 - 03.2020
Receptionist - Family Wellness Centre
01.2016 - 04.2020
Shift Leader - Dunkin' Donuts
10.2013 - 08.2016
Montville High School - High School Diploma,
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