Amy Coates
Jefferson,WI
Summary
Experienced probation officer with 26 years in corrections. Focused on public safety, client supervision, and rehabilitation planning. Often multitasking while handling high caseloads.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Probation/Parole Officer
State of Wisconsin Department of Adult Institutions Department of Corrections
Jefferson, USA
09.1999 - Current
- Supervise offenders in the community to ensure public safety, compliance with the court ordered conditions and rehabilitation.
- Conduct investigations, create case plans, drug testing, skill building and connect offenders with social services.
- Conduct risk assessments and prepare pre sentence investigations.
- Work with Law Enforcement as well as other community stakeholders.
Cover Agent
Jefferson County Drug Treatment Court program
05.2017 - 09.2023
- I assisted as the cover agent for the Jefferson County Drug Treatment Court program. This was a multifaceted approach where we utilized a team concept for individuals facing nonviolent criminal offenses driven by substance use disorder.
Alcohol and Drug Treatment Court Specialist
Jefferson County Alcohol Treatment Court Program
08.2014 - 09.2023
- My role was the probation/parole agent for the Jefferson County Alcohol Treatment Court Program. Drunk/impaired drivers were offered the opportunity to break the cycle of drunk driving, improve the chances of a sober and healthy life and contribute to a safe community.
Case manager
Tellurian Behavioral Health-SOS Project
Madison, USA
05.1996 - 09.1999
- Case management
- Coordinate community service
- Assist with behavioral needs
Education
Associate of Applied Science - Human Services
Madison Area Technical College
Madison, WI06-1999
Bachelor's degree - Human Services
Upper Iowa University
Madison, WI05-1999
Skills
- Assessing offenders' needs
- Communication with challenging individuals
- Case management
- Task prioritization
- Progress documentation
- Handling high-stress situations
- Maintaining objectivity
- Setting professional boundaries
- Computer literacy
- Report writing
Certification
- Trauma Informed Care, 06/01/20, Present, To recognize, understand and respond to the impacts of trauma.
- Motivational Interviewing, 10/01/17, Present, A personal counseling method to assist an individual in resolving ambivalent feelings to find the internal motivation to change.
- Agent Basic Training, 09/01/99, Present, Agent Basic training is a comprehensive, approximately 8-week training program consisting of classroom and on-the-job training.
- POSC, 08/01/25, 08/01/26, Principles of Subject Control.
- Jefferson County Drug Treatment Court program, 05/01/17, 09/01/23, I assisted as the cover agent for the Jefferson County Drug Treatment Court program. This was a multifaceted approach where we utilized a team concept for individuals facing nonviolent criminal offenses driven by substance use disorder.
- Alcohol and Drug Treatment Court Specialist, 08/01/14, 09/01/23, My role was the probation/parole agent for the Jefferson County Alcohol Treatment Court Program. Drunk/impaired drivers were offered the opportunity to break the cycle of drunk driving, improve the chances of a sober and healthy life and contribute to a safe community.
Timeline
Cover Agent
Jefferson County Drug Treatment Court program
05.2017 - 09.2023
Alcohol and Drug Treatment Court Specialist
Jefferson County Alcohol Treatment Court Program
08.2014 - 09.2023
Probation/Parole Officer
State of Wisconsin Department of Adult Institutions Department of Corrections
09.1999 - Current
Case manager
Tellurian Behavioral Health-SOS Project
05.1996 - 09.1999
Associate of Applied Science - Human Services
Madison Area Technical College
Bachelor's degree - Human Services
Upper Iowa University