Kishawn Wiggins
Fayetteville,NC
Summary
Highly-motivate Probation and Parole with over 5 years experience in the criminal justice system, including case management, field supervision and weapons training. Seasoned professional with excellent communication, organization and interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Probation and Parole Officer
North Carolina Department Of Corrections
04.2021 - Current
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Conducted preliminary interviews for U.S. Parole Commission.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Arranged substance abuse rehabilitation for offenders.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Performed routine home inspections and drug tests for offenders on parole.
- Provided court testimony to support court decisions.
- Monitored inmates' progress using questionnaires and psychological testing.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in team setting, providing support and guidance.
- Successfully operated heavy equipment such as forklifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in team environment.
Detention Officer
Cumberland County Sheriff Department
01.2018 - 04.2021
- Provide safety and security to staff and Inmates
- Maintain daily activity logs
- Provide court details to inmates
- Conducts daily cell searches and daily housing briefing
- Enforced policy and procedures throughout daily duties.
- Supervised and controlled behavior of 67 inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Responded to inquiries from inmates and other members of public.
- Provided assistance and guidance to inmates regarding daily activities.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Responded to emergency situations and de-escalated hostile confrontations.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Regularly conducted security and sanitation checks.
- Enforced rules and regulations to maintain order among inmates.
- Documented inmate behavior and activities in logbooks.
- Prepared reports to document incidents and violations.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Searched building and grounds, living quarters, and work areas for contraband.
- Attended to feeding, housing, and physical well-being of inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Established positive working relationships and maintained boundaries with resident offenders.
- Developed and implemented inmate rehabilitation and reintegration programs
- Responded to emergency situations and de-escalated hostile confrontations
- Established positive working relationships and maintained boundaries with resident offenders
- Documented inmate behavior and activities in logbooks
- Conducted physical searches of prisoners and premises in search of weapons and contraband
- Received and inspected mail, property and funds from visitors on behalf of designated inmates
- Transported inmates to and from court hearings, medical appointments and other locations
- Wrote daily reports and maintained logs of inmate activities and behaviors
Customer support, Tax specialist
Concentrix
01.2018 - 01.2018
- Concentrix – Work at home
- Troubleshooting
- Account inquires
- Software programming
- Answer various common tax questions
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Managed tax submissions and made sure all information complied with regulations.
- Explained complex technology-related issues in understandable terms to customers.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Offered clients recommendations to reduce tax liabilities.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
Assistant Store Manager
Family Dollar
01.2012 - 01.2018
- Greets and assists customers in a positive, approachable manner
- Answering questions and resolving customer inquiries and concerns
- Maintains a presence in the store by providing excellent customer service
- Ensures a clean, well-stocked store for customers
- At the direction of the Store Manager, supervises, trains, and develops Store Team Members on Family Dollar operating practices and procedures
- Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store
- Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts
- Supports Store Manager in loss prevention efforts
- Assumes certain management responsibilities in absence of Store Manager.
- Interacted well with customers to build connections and nurture relationships.
- Created and maintained safe and secure work environments for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reported issues to higher management with great detail.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in recruiting, hiring and training of team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Merchandising Customer service rep
Ross Dress for less
01.2015 - 01.2016
- Educated customers about billing, payment processing and support policies and procedures.
- Provided primary customer support to internal and external customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Concentrix
01.2014 - 01.2015
- Bremerton Call Center
- Sprint, (inbound call center)
- Billing inquires
- Troubleshooting devices
- Activations devices
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Representative, •Store Clerk, •Administration Assistance, •Costumer service rep
Urban Beauty Ltd
01.2006 - 01.2011
- Trained and mentored new sales representatives.
- Monitored security to help maintain equipment, data and information safety.
- Scheduled and coordinated travel arrangements for office staff members.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Accepted payments and updated accounts with latest information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Produced high-quality communications for internal and external use.
- Maintained and managed customer files and databases.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Delivered clerical support by handling range of routine and special requirements.
- Scheduled appointment to resolve more complex issues.
- Developed and delivered engaging sales presentations to convey product benefits.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Makeup artist
Television Jamaica Ltd
01.2007 - 01.2008
Education
Master of Science - Juris Master in Law
Florida State University
Tallahassee, FL05.2023
Probation And Parole Firearm And Defense Training
North Carolina Justice Academy
Salemburg, NC10.2021
Bachelor of Science - Criminal Justice
FAYETTEVILLE STATE UNIVERSITY
Fayetteville, NC05.2020
Detention Officer Certificate Course (D.O.C.C -
FAYETTEVILLE TECHINCAL COMMUNITY COLLEGE
Fayetteville NC2018
A.S - Social Science- transferred
ESSEX COUNTY COLLEGE
Newark, NJ2014
Certificate Course in Make-up Artistry -
URBAN BEAUTY SCHOOL OF MAKEUP ARTISTRY
Kingston Jamaica2007
Continuing Education -
PORTMORE COMMUNITY COLLEGE
Portmore Jamaica2006
High School Diploma -
Old Harbor High School
Old Harbour St Catherine Jamaica07.2006
Skills
- Over 3 Years of experience in Probation and Parole
- Over 1 1/2 years’ experience and training working in Detention Facilities Providing safety, custody and care to offenders, simultaneously conducting security checks and daily activity logs
- Well trained and all rounded work from home and onsite customer service representative
- Parolee Transportation, Legal Standards, Community Mental Health Programs
- Court Protocols, Professional Relationships
- Court Hearings, Critical Thinking
- Alcohol and Substance Abuse, Client Documentation
- Urinalysis Testing
- Case File Updates, Maintain Case Files, Case Notes
- Community Service Programs
- Crisis Communications, Anger Management
- Searches and Seizures, Community Resource Information
Timeline
Probation and Parole Officer
North Carolina Department Of Corrections
04.2021 - Current
Detention Officer
Cumberland County Sheriff Department
01.2018 - 04.2021
Customer support, Tax specialist
Concentrix
01.2018 - 01.2018
Merchandising Customer service rep
Ross Dress for less
01.2015 - 01.2016
Customer Service Representative
Concentrix
01.2014 - 01.2015
Assistant Store Manager
Family Dollar
01.2012 - 01.2018
Makeup artist
Television Jamaica Ltd
01.2007 - 01.2008
Sales Representative, •Store Clerk, •Administration Assistance, •Costumer service rep
Urban Beauty Ltd
01.2006 - 01.2011
Master of Science - Juris Master in Law
Florida State University
Probation And Parole Firearm And Defense Training
North Carolina Justice Academy
Bachelor of Science - Criminal Justice
FAYETTEVILLE STATE UNIVERSITY
Detention Officer Certificate Course (D.O.C.C -
FAYETTEVILLE TECHINCAL COMMUNITY COLLEGE
A.S - Social Science- transferred
ESSEX COUNTY COLLEGE
Certificate Course in Make-up Artistry -
URBAN BEAUTY SCHOOL OF MAKEUP ARTISTRY
Continuing Education -
PORTMORE COMMUNITY COLLEGE
High School Diploma -
Old Harbor High School
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