Amy Coffin
Fishers,IN
Summary
Highly motivated retail employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers.
Overview
16
16
years of professional experience
Work History
Customer Service and Sales
State Farm
Indianapolis, IN
05.2005 - 08.2011
- Worked part time in agents office
- Assisted customers with any needs
- Assisted customers with new policies and existing policies
- Managed approximately 20 incoming calls daily, emails from customers and underwriters
Regional Merchandiser
Nordstrom
Indianapolis, Indiana
03.2000 - 08.2003
- Regional merchandiser for Midwest region women’s clothing
- Worked as liaison between buyers and department managers about sales and merchandise
- Executed floor sets for new store openings
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Assistant Buyer
Nordstrom
Chicago, IL
03.1998 - 03.2000
- Assistant Buyer for Women’s Coats/St. John Midwest Region
- Accompanied Buyers at Market in NYC, California and Chicago
- Assisted buyers with Purchase Orders and staying within our budget
- Executed markdowns
- Worked closely and maintained relationships with merchandise vendors
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Department Manager
Nordstrom
Indianapolis, IN
08.1996 - 03.1998
- Developed a top team in store, and continually passed sales goals
- Maintained relationships with buyers about product
- Executed floor changes daily
- Continually surpassed sales goals for our department, often ranking top in the Midwest
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team, including cash management
Sales
Nordstrom
Indianapolis, IN
05.1995 - 08.1996
- Opened Nordstrom downtown Indianapolis
- Consistently top sales person in my department
- Consistently a top salesperson in the store daily
- Built a steady book of business with clients
Education
Bachelor of Arts - Psychology
Purdue University
Skills
- Highly Motivated
- Organized
- Dependable
- Retail merchandising expertise
Accomplishments
- Collaborated with team of 10 in the development of expansion and realignment of Midwest Nordstrom women's areas.
- Achieved to grow personal shopping business through effectively helping with friends and families wardrobes.
Timeline
Customer Service and Sales
State Farm
05.2005 - 08.2011
Regional Merchandiser
Nordstrom
03.2000 - 08.2003
Assistant Buyer
Nordstrom
03.1998 - 03.2000
Department Manager
Nordstrom
08.1996 - 03.1998
Sales
Nordstrom
05.1995 - 08.1996
Bachelor of Arts - Psychology
Purdue University