Amy Collins
Fort Wayne,IN
Summary
Expert level registered nurse specializing in psychiatric care with comprehensive experience in mental health nursing. Skilled in patient assessment, crisis intervention, and treatment planning, with strong emphasis on team collaboration and adaptability to changing needs. Known for delivering consistent, high-quality results in fast-paced environments. Respected for communication skills, empathy, and results-driven approach.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Nurse Lead
Parkview Hospital
09.2020 - Current
- Conducted staff training sessions on emerging healthcare trends, enhancing overall team knowledge and expertise.
- Participated in regular clinical audits to ensure adherence to established policies, procedures, and care standards within the nursing team.
- Reviewed charts weekly to complete quality control checks.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Supervised clinical nursing staff and delegated tasks to maintain continuum of care.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
- Supervised team of 12-13 nurses and 7-8 patient care technicians and mental health assistants.
- Responded to behavioral and medical crises codes.
- Served as a clinical resource to staff, patients and families.
- Monitored clinical staff performance and provided feedback.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Registered Nurse
Parkview Hospital
08.2016 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Claims Analyst
Employee Plans/Old National Bank
06.1998 - 07.2016
- Maintained HIPAA privacy with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
- Researched claims and incident information to deliver solutions and resolve problems.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Fort Wayne, IN08-2017
Skills
- Patient Care Expertise
- Clinical Assessment Expertise
- Clinical Data Management
- Patient Assessment
- Ethical Healthcare Practices
- Medication Administration
- Patient advocacy
- Emergency care
- HIPAA protocol adherence
- Critical Care Expertise
- Advanced cardiac life support
- Mental Health Management
- Leadership in Nursing Staff
- Triage assessment
Certification
ENPC - Emergency Nurse Pediatric Care
TNCC - Trauma Nurse Critical Care
BLS- Basic Life Support
ACLS - Advanced Cardiac Life Support
PALS - Pediatric Advanced Life Support
EOAM - Essentials of Aggression Management
Emergency Nurse Pediatric Care (ENPC)
Currently certified with the essential skills and knowledge to care for pediatric patients in emergency settings
Timeline
Nurse Lead
Parkview Hospital
09.2020 - Current
Registered Nurse
Parkview Hospital
08.2016 - Current
Claims Analyst
Employee Plans/Old National Bank
06.1998 - 07.2016
Associate of Science - Nursing
Ivy Tech Community College of Indiana
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