Amy Colon
Oakley,CA
Summary
Dedicated professional with a well built background in customer service, retail operations, and medical terminology. Adept at managing multiple priorities with a positive attitude and committed to providing exceptional customer care. Experienced sales associate with outstanding customer service skills and a proven track record of building relationships. Dedicated to welcoming customers and providing comprehensive service.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Vitamin Clerk
Sprouts Farmers Market Inc.
12.2022 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Provided personalized assistance to customer, advice on vitamins, supplements, and nutritional products to support their health and wellness goals.
- Maintained a clean and organized department, fostering a healing environment conducive to Customer education and empowerment.
In- Store Shopper
Sprouts Farmers Market Inc.
06.2021 - 12.2022
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Participated in regular staff meetings to discuss strategies for improving store performance and addressing any challenges faced collectively.
Cashier
Sprouts Farmers Market Inc.
12.2018 - 06.2021
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Program Certification -
Liberty Adult Education Center
Brentwood, CA02.2023
High School Diploma -
Freedom High School
Oakley, CA06.2018
Skills
- Problem-Solving
- Adaptable and Flexible
- Time Management
- Team Leadership
- Relationship Building
- Strong Communication and Interpersonal Skills
- Decision-Making
- Attention to Detail
- Organizational abilities
- Documentation And Reporting
- Basic Knowledge of Medical Terminology
Certification
- Workplace English, Liberty Adult Education Center - February 2023
- Medical Law and Ethics(HIPAA), Liberty Adult Education Center - February 2023
- Workplace Math, Liberty Adult Education Center- December 2022
- Customer Relations for the 21st Century, Liberty Adult Education Center, November 2022
- Medical Terminology, Liberty Adult Education Center, October 2022
Timeline
Vitamin Clerk
Sprouts Farmers Market Inc.
12.2022 - Current
In- Store Shopper
Sprouts Farmers Market Inc.
06.2021 - 12.2022
Cashier
Sprouts Farmers Market Inc.
12.2018 - 06.2021
Program Certification -
Liberty Adult Education Center
High School Diploma -
Freedom High School