Amy Colon
Oakley,CA
Summary
Dedicated professional with a well built background in customer service, retail operations, and medical terminology. Adept at managing multiple priorities with a positive attitude and committed to providing exceptional customer care. Experienced sales associate with outstanding customer service skills and a proven track record of building relationships. Dedicated to welcoming customers and providing comprehensive service.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Vitamin Clerk
Sprouts Farmers Market Inc.
2325 Sand Creek Rd. Brentwood CA 94513
12.2022 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Provided personalized assistance to customer, advice on vitamins, supplements, and nutritional products to support their health and wellness goals.
- Maintained a clean and organized department, fostering a healing environment conducive to Customer education and empowerment.
In- Store Shopper
Sprouts Farmers Market Inc.
2325 Sand Creek Rd. Brentwood, CA 94513
06.2021 - 12.2022
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Participated in regular staff meetings to discuss strategies for improving store performance and addressing any challenges faced collectively.
Cashier
Sprouts Farmers Market Inc.
2325 Sand Creek Rd. Brentwood, CA 94513
12.2018 - 06.2021
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Program Certification -
Liberty Adult Education Center
Brentwood, CA02.2023
High School Diploma -
Freedom High School
Oakley, CA06.2018
Skills
- Problem-Solving
- Adaptable and Flexible
- Time Management
- Team Leadership
- Relationship Building
- Strong Communication and Interpersonal Skills
- Decision-Making
- Attention to Detail
- Organizational abilities
- Documentation And Reporting
- Basic Knowledge of Medical Terminology
Certification
- Workplace English, Liberty Adult Education Center - February 2023
- Medical Law and Ethics(HIPAA), Liberty Adult Education Center - February 2023
- Workplace Math, Liberty Adult Education Center- December 2022
- Customer Relations for the 21st Century, Liberty Adult Education Center, November 2022
- Medical Terminology, Liberty Adult Education Center, October 2022
Timeline
Vitamin Clerk
Sprouts Farmers Market Inc.
12.2022 - Current
In- Store Shopper
Sprouts Farmers Market Inc.
06.2021 - 12.2022
Cashier
Sprouts Farmers Market Inc.
12.2018 - 06.2021
Program Certification -
Liberty Adult Education Center
High School Diploma -
Freedom High School