Andrew Hall
Acworth,GA
Summary
Knowledgeable Vitamin Clerk with experience in retail health stores and wellness centers. Proficient in dietary supplements, vitamins, and natural remedies. Recognized for delivering exceptional customer service and providing tailored product recommendations. Proven track record of driving sales growth and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Vitamin Clerk
Sprouts Farmer Market
Marietta, GA
06.2021 - Current
- Maintained current knowledge of store products and services to answer customer inquiries accurately.
- Organized and stocked shelves with vitamin merchandise, ensuring adequate supply levels.
- Inspected product quality and expiration dates to ensure freshness of vitamins.
- Greeted customers in a friendly manner while providing excellent customer service.
- Assisted customers with selecting the best vitamins for their individual needs.
- Provided information on proper dosage, side effects, and interactions of various vitamins.
- Resolved customer complaints in a professional manner to maintain positive relationships.
- Performed daily inventory counts to monitor stock levels of all vitamin products.
- Fostered strong working relationships with vendors through effective communication.
- Answered phone calls promptly and provided assistance to callers as needed.
- Delivered exceptional customer service to promote program engagement.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Answered questions about current promotions and resolved issues according to store policies.
- Addressed customer questions and concerns regarding products and services.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
Shift Manager
Starbucks
Woodstock, GA
07.2016 - 10.2020
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Education
Some College (No Degree) - Gender Studies
Georgia Highlands College
Rome, GASkills
- Product presentation
- Phone Etiquette
- Product Rotation
- Organizational abilities
- Health and safety
- Stocking shelves
- Loss Prevention
- Money Handling
- Customer Service
- Time Management
- Retail Sales
- Product Knowledge
- Flexible Schedule
- Teamwork
- Problem-Solving
- Upselling strategies
- POS system operations
- Store maintenance
- Calm Demeanor
Affiliations
- Computer gaming
- Hiking
- Cooking
- D&D
- Foraging
- Avid Music Listener
Accomplishments
- Award for Best Solo Vocal Performance in our high school district.
References
References available upon request.
Timeline
Vitamin Clerk
Sprouts Farmer Market
06.2021 - Current
Shift Manager
Starbucks
07.2016 - 10.2020
Some College (No Degree) - Gender Studies
Georgia Highlands College