Kelly Ziegler

•Prioritized customers and engaged in conversation to uncover individual needs.

•Daily inventory to keep track of product for ordering purposes.

•Checked, priced and stocked shipment.

•Cleaned, organized and worked backstock.

• Prepared merchandise for sales floor by pricing or tagging.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed returns, exchanges and refunds.

• Greeted customers and helped with product questions, selections, and purchases.
• Recieved, organized and stocked shipment.
• Maintained a clean and organized store environment.
• Organized and counted inventory.
• Department resets, planograms. Helped open new stores.

• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly.
• Trained new employees, sharing knowledge of coffees and merchandise.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Cleaned counters, machines, utensils, and seating areas daily.