Amy Colon
Naugatuck,CT
Summary
- Fluent in English and Spanish
-Excellent customer Service paired with a flexible skill set to apply to any position
-Compassionate and organized able to work to complete job tasks in a timely manner
-Trustworthy and competent who is able to follow all companies guidelines
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Shelton, CT
06.2022 - Current
- Assisted with check-in and check-out procedures for guests.
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Ensured that all safety regulations were followed according to company standards.
- Provided excellent customer service while upholding company policies.
Office Cleaner
Kelly Cleaning Co.
Daly City, CA
05.2019 - 06.2022
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Disinfected doorknobs, phones and other frequently-touched items.
- Emptied trash cans into larger containers for disposal.
- Inspected work areas at end of shift for cleanliness standards compliance.
- Gathered and removed trash, placing in appropriate disposal area.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Reduced cleaning time significantly while maintaining company quality standards.
- Swept and mopped floors throughout the office building.
Front End Supervisor / Cash Office
HomeGoods
Westport , CT
03.2015 - 05.2019
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Bassick High School
Bridgeport, CT06-1993
Skills
- Multitasker
- Flexible schedule
- Data Entry
- Great communication skills
- Punctual
- Team Player
- Organized
- Reliable
Timeline
Front Desk Agent
Hampton Inn By Hilton
06.2022 - Current
Office Cleaner
Kelly Cleaning Co.
05.2019 - 06.2022
Front End Supervisor / Cash Office
HomeGoods
03.2015 - 05.2019
High School Diploma -
Bassick High School