Madison Dunlap
Spokane Valley
Summary
Proven to excel in high-pressure environments, I used my effective multitasking and customer service skills at Embers at the Lake and Dairy Queen to enhance dining experiences. My skills in kitchen prep and phone etiquette contributed to efficiency, showing my ability to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Spokane Valley
10.2025 - Current
- Greeted guests warmly and managed check-in and check-out procedures.
- Answered guest inquiries and provided information about hotel services.
- Handled reservations and updated booking systems for accuracy.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Assisted guests with special requests, including room upgrades and amenities.
Breakfast Attendant
Hampton Inn By Hilton
Spokane Valley
10.2024 - Current
- Prepared and arranged breakfast items for guest service.
- Maintained cleanliness and organization of dining area throughout service hours.
- Assisted guests with dietary preferences and special requests efficiently.
- Restocked food and beverage supplies as needed during service shifts.
Barista
Allied Cafe and Deli
Spokane Valley
04.2025 - 10.2025
- Trained new baristas on beverage preparation and customer service standards.
- Managed daily operations, ensuring efficient workflow during peak hours.
- Developed and maintained positive relationships with customers to enhance loyalty.
- Oversaw inventory management, including ordering supplies and tracking stock levels.
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the café and deli work areas.
Hostess, Kitchen Prep/Worker, Pizza Maker
Embers at the Lake
08.2022 - 06.2025
- Answer customer questions about hours, seating, and menu information.
- Greet customers warmly upon arrival and provide friendly and warm presence throughout dining experience.
- Demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls and greeting guests simultaneously.
- Take to-go orders by phone, answer customer questions, and inform of accurate wait times.
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepare and cook food in the kitchen
- Deliver food to customers
- Make, cook, and top pizzas
Associate
Dairy Queen
05.2023 - 03.2024
- Greeted customers and took orders
- Prepared ice cream desserts for customers
- Worked drive thru
Education
Mica Peak High School
Spokane ValleySkills
Responsible
Hard Working
Friendly and easy to talk to
Customer Service
Great Multitasker
Patience and Empathy
Skills
Phone Etiquette
Great Listener
Timeline
Front Desk Agent
Hampton Inn By Hilton
10.2025 - Current
Barista
Allied Cafe and Deli
04.2025 - 10.2025
Breakfast Attendant
Hampton Inn By Hilton
10.2024 - Current
Associate
Dairy Queen
05.2023 - 03.2024
Hostess, Kitchen Prep/Worker, Pizza Maker
Embers at the Lake
08.2022 - 06.2025
Mica Peak High School