Ta'Shonnie Currington
El Sobrante,CA
Summary
CPR certified with strong management skills. Skilled in handling customer recovery situations. Highly regarded with numerous positive reviews on Google and TripAdvisor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hotel Triton
07.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Trained and prepared new staff in front desk operations, promoting excellence.
Night Auditor
1 Hotels
San Francisco, CA
01.2022 - 01.2023
- Manage budgets and set achievable sales targets
- Maintain financial records
- Recruit, train and supervise staff
- Plan employee work schedules
- Plan maintenance work, room bookings and events
- Handle customer queries and complaints
- Market the hotel business
- Ensure health and safety and licensing compliance
- Processes invoices and prepares checkout bills
- Monitors and checks accounting ledger
- Audits financial statement accounts such as receivables and revenues
- Posts room taxes and charges
- Processes discounts and vouchers
- Tracks room availability and occupancy
- Prepares daily reports and summary cash balances
Night Auditor
Axiom Hotel
San Francisco, CA
03.2019 - 04.2020
- Made reservations in person and by phone using OPERA software system
- Computed bills, collected payments and completed necessary shift reports
- Reconciled receipts, balanced cash drawer, performed key inventory
- Met goals for room sales and promoted frequent guest program enrollment
- Responded to guest requests and questions; resolved any complaints or room issues
- Communicated pertinent information to Management, Housekeeping and Maintenance
- Motivated and trained new employees
Supervisor/Cashier
Pizza Zone and Grill
San Francisco, CA
12.2015 - 01.2018
- Handled cash register, including checks and credit card payments
- Answered customers' questions and provided information on procedures and policies
- Supervised others, acted as manager, and provided on-the-job training
- Worked regular as well as graveyard hours
Front Desk Agent
Le Rivage Hotel
07.2011 - 01.2013
- Register guest in their assigned rooms
- Work on lobby and reception areas
- Accommodate guest requests
- Communicating with hotel staff regarding guest
- Promoting hotel services
Internship
Citizen Hotel
Sacramento, CA
01.2011 - 07.2011
- Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
- Maintain constant communication with guest
- Make reservations and appointments
- Communication Skills
Education
High School Diploma - undefined
Skyline High School
Oakland, CA06.2016
Skills
- Over two years' experience as a cashier
- Over two years' experience as a childcare worker
- Skilled in handling challenging customers with patience and sensibility
- Three years' of experience as a front desk agent
- Over4 years of customer service experience
- As night manager was MOD and authorized with authority of the General Manager
- Managed and maintained hotel during the overnight shift
- Updated financial reports for the in-house restaurant, banquet halls and departments such as sales and marketing
- Responsible
- Resourceful
- Well organized
- Word
- Excel
- PowerPoint
- Outlook
- Account Reconciliation
- Accounting
- Night Audit
- Management
- Guest Services
- POS
- Cash Handling
- Bookkeeping
- Host/hostess experience
- Office Management
- Hospitality
- Microsoft Outlook
- English
- Phone etiquette
- OPERA
- Communication skills
- Hotel experience
- Guest services
- Front desk
- Customer service
- Supervising experience
- Typing
- Office management
- Accounts receivable
- Marketing
- Leadership
- Account reconciliation
- Balance sheet reconciliation
- Sales
- Salesforce
- Financial report writing
- Driving
- Cash handling
- Problem-solving skills
Certification
- Driver's License
- December2020 to December2025
Languages
English - Fluent
Assessments
- Front desk agent (hotel) — Proficient
- September2023
- Selecting hotel rooms based on requests and identifying errors in hotel data
- Full results: Proficient
- Customer focus & orientation — Proficient
- October2023
- Responding to customer situations with sensitivity
- August2021
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Front Desk Agent
Hotel Triton
07.2023 - Current
Night Auditor
1 Hotels
01.2022 - 01.2023
Night Auditor
Axiom Hotel
03.2019 - 04.2020
Supervisor/Cashier
Pizza Zone and Grill
12.2015 - 01.2018
Front Desk Agent
Le Rivage Hotel
07.2011 - 01.2013
Internship
Citizen Hotel
01.2011 - 07.2011
High School Diploma - undefined
Skyline High School