Ta Nisha Jackson
Baker,LA
Summary
I am seeking a Customer Service position where I can use the experience and training I have acquired Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Best Western Hotel
Zachary, LA
01.2024 - Current
- Managed cash drawer responsibly throughout shift.
- Kept accurate records of guest transactions.
- Maintained cleanliness of lobby area at all times.
- Provided excellent customer service while upholding company policies.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Assisted with check-in and check-out procedures for guests.
Front Desk Agent
Best Western Hotel Plus
Lake Elsinore, CA
10.2019 - 07.2023
- Greet guest, Responsible for checking in and out guest, Collecting cash payments, Maintain a safe and clean environment, Assist guest as needed, Complete task requested, Maintain housekeeping records
Caregiver
DPSS In Home support Services
Riverside, CA
09.2013 - 04.2023
- Assist client with daily activities, such as hygiene, give daily meds, keep client safe, assist in doctors appointments, make meals, and set up and perform dialysis treatment daily.
Barista
The Cup Above
Canyon Lake, CA
10.2017 - 06.2019
- Open or Close the store, Provide excellent customer service, Make customers drinks and food, Assist customers in ceramic studio
Home Health Aide
Self Employed
Los Angeles, CA
05.2010 - 09.2013
- Assist in Daily Activities, Promote independence, Assure the safety of clients, prepare meals as needed
Customer Service Representative
See's Candy
Carson, CA
11.2010 - 12.2010
- Processed phone orders, in/out bound calling, email follow ups, troubleshooted orders, processed returns and complaints
Education
CERTIFIED NURSE ASSISTANT - Nursing Assistance
Bellevue Career College of Nursing
Lake Elsinore, CA01-2023
LICENSE OF CERTIFICATE - Child Development
Los Angeles Valley College
Los Angeles, CA12-2014
Certified in In Home Supportive Services -
West L.A. Extension
06.2010
CHILD DEVELOPMENT
Los Angeles Trade Tech
Los Angeles, CA01-2008
Skills
- Customer Service
- Cashier
- Cash Handling
- Microsoft Office
- POS
- Front Desk
- Guest Service
- Reception
- Front Office
- Hotel experience
- Barista Experience
- Home Care
- Caregiving
- Coffee Experience
- Nursing
- Laundry
- Patient Care
- Food Service
- Cleaning Experience
- Vital Signs
- Office Management
- Microsoft Word
- Phone Etiquette
- Meal Preparation
- English
- Host/Hostess
- Computer Skills
- Medication Administration
- Front Office Support
- Safety and security procedures
- Guest amenities
- Credit and cash payments
- Report Generation
- Room assignments
- Information Protection
- Reservations
- Listening Skills
- Clerical duties
- Time Management
- Supply Replenishment
- Training and mentoring
- Guest Services
- Problem-solving skills
- Hospitality services
- Administrative Skills
- Housekeeping
- Guest Registration
- Data Entry
- Office Organization
- Team Collaboration
- Time management abilities
- Problem-solving aptitude
- Phone and Email Etiquette
- Active Listening
- Professionalism
- Problem-solving abilities
- Detail Oriented
Certification
- Home Health Aide, 01/01/23, 01/01/25
- Certified Nurse Assistant, 01/01/23, 01/01/25
- CPR Certification
Personal Information
Title: Customer Service Representative
Timeline
Front Desk Agent
Best Western Hotel
01.2024 - Current
Front Desk Agent
Best Western Hotel Plus
10.2019 - 07.2023
Barista
The Cup Above
10.2017 - 06.2019
Caregiver
DPSS In Home support Services
09.2013 - 04.2023
Customer Service Representative
See's Candy
11.2010 - 12.2010
Home Health Aide
Self Employed
05.2010 - 09.2013
CERTIFIED NURSE ASSISTANT - Nursing Assistance
Bellevue Career College of Nursing
LICENSE OF CERTIFICATE - Child Development
Los Angeles Valley College
Certified in In Home Supportive Services -
West L.A. Extension
CHILD DEVELOPMENT
Los Angeles Trade Tech