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Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about Products and Services and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 10 years of Customer Service Representative experience.

Dynamic Front Desk Agent with a proven track record at IHG - InterContinental Hotels Group, excelling in customer service and problem-solving. Recognized for resolving guest issues swiftly, enhancing guest satisfaction and loyalty. Proficient in cash handling and reservation systems, contributing to a seamless hospitality experience.

Dynamic Front Desk Agent with Aimbridge Hospitality, recognized for exceptional customer service and problem-solving skills. Successfully resolved guest issues, enhancing satisfaction and fostering repeat business. Proficient in cash handling and data entry, I consistently maintained accurate records while delivering personalized experiences that strengthened guest relations.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Motivated, reliable and willing to go an extra mile to please guests. Capable of resolving issues promptly and with pleasant demeanor. Self-directed team player capable of working well independently.

Danielle Palmer

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