Skills
Summary
Work History
Education
Generic

Eriale Stratton

Orland Hills,IL

Skills

  • Inventory Control (5 years)
  • Guest services (7 years)
  • Problem-solving skills
  • Computer Skills (10 years)
  • POS (7 years)
  • Leadership
  • Hospitality service expertise
  • Food Safety
  • Merchandising
  • Time management
  • Hotel experience (6 years)
  • Customer Service (9 years)
  • Night audit
  • Cash handling
  • Oral and written communications
  • Sales (8 years)
  • Administrative skills
  • Front desk management
  • Training and mentoring
  • Team building

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Front Desk Agent

Holiday Inn Chicago-Tinley Park
Tinley Park, IL
09.2025 - Current
  • Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
  • Coordinated reservations and room assignments using property management system, optimizing occupancy rates.
  • Conducted regular audits of front desk operations to ensure compliance with hotel policies and standards.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Night Auditor Lead

Harrah's Casino and Hotel-Joliet
Joliet, IL
11.2023 - Current
  • Generated detailed reports on occupancy rates, revenue trends, and operational performance for management review.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Collaborated with front desk staff to enhance guest service experience during overnight shifts.
  • Trained new team members on audit procedures, fostering a culture of accuracy and efficiency.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Correct any problems that may have been added to the folio to insure a satisfied guest at check out.
  • Manager on Duty

Front Desk Agent

Country Inn and Suites By Radisson-Tinley Park
Tinley Park, IL
03.2020 - 11.2024
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Coordinated reservations and room assignments using property management system, optimizing occupancy rates.
  • Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

CSA - Customer Service Associate

Amazon DSP-Matteson
Matteson, IL
05.2019 - 09.2023
  • Maintained cleanliness and organization of the warehouse to promote a safe working environment.
  • Operated hand-held scanners to accurately track inventory movements and ensure efficient order fulfillment.
  • Prepared orders for shipment by assembling boxes and securely packaging products according to specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.

Guest Service Associate

Hampton Inn-Matteson
Matteson, IL
03.2022 - 09.2022
  • Greet, check-in, respond to requests and settle accounts while providing exceptional service and ensuring all service standards are followed.
  • Registering guests, managing reservations and providing information about rooms, rates and amenities
  • Manage online and phone reservations
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Merchandise Associate

Walmart-Orland Hills
Orland Hills, IL
03.2019 - 12.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Collaborated with store management to develop strategic plans for merchandise placement and promotion.
  • Rotated manufacturer products.
  • Organized store merchandise racks by size, style, and color.

CSR/Cashier

Domino's Pizza-Orland Hills
Orland Hills, IL
10.2017 - 12.2018
  • Processed orders accurately, ensuring timely delivery in fast-paced environment.
  • Collaborated with kitchen staff to ensure quality control of food products served.
  • Established rapport with customers, fostering loyalty and repeat business through exceptional service.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High school diploma - General

Carl Sandburg High School
Orland Park, IL
05.2019

Governors State University
University Park, IL

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Eriale Stratton