Ophelia Beamon
Bronx,NY
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Danbury, CT
01.2024 - 01.2026
- Managed guest check-ins and check-outs efficiently, ensuring smooth arrivals and departures.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments based on guest preferences and hotel occupancy levels.
- Utilized property management systems to process reservations and maintain accurate records.
- Trained new front desk staff on operational procedures and customer service standards.
- Oversaw daily front desk operations, ensuring adherence to company policies and procedures.
- Implemented process improvements that enhanced guest satisfaction scores in service delivery.
- Developed training materials that improved onboarding efficiency for incoming front desk agents.
- Collected room deposits, fees, and payments.
CNA - Certified Nursing Assistant
Northern Rehabilitation of Manhattan
Harlem, NY
09.2024 - 10.2025
- Caring for elderly and disabled people
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Assisted nursing staff with medical procedures and documentation, enhancing workflow efficiency.
- Monitored vital signs and reported changes to healthcare professionals, promoting timely interventions.
- Trained new staff on best practices for patient handling and care protocols, fostering a supportive environment.
- Developed individualized care plans in collaboration with multidisciplinary teams, addressing diverse patient needs.
CNA - Certified Nursing Assistant
Cassena Care
Bronx, NY
07.2024 - 09.2024
- ADL taking care of elderly disabled people feeding cleaning patients
Certified Nursing Assistant (CNA)
Isabella Nursing Home
Manhattan, NY
04.2024 - 08.2024
- Caring for rehab and senior citizen
CNA - Certified Nursing Assistant
Genesis HealthCare
Danbury, CT
03.2022 - 10.2023
- 16 HR OVERNIGHT CNA
CNA/Caregiver
Maplewood Senior Living
Bethel, CT
09.2022 - 01.2023
- Overnight care for dementia and altimeter patients. Care with bathroom care and dressing and help with daily activities.
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Assisted with medication administration, following prescribed protocols for accuracy and compliance.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of resident living spaces, promoting a hygienic environment.
- Coordinated with interdisciplinary teams to develop individualized care plans for residents' needs.
Overnight Stock Associate
Walmart
Danbury, CT
04.2019 - 07.2022
- Stocking products on shelf
Front Desk Manager
Holiday Inn
Danbury, CT
05.2018 - 07.2022
- Checking in and out guest doing the daily audits training new employees counting all registers
Housekeeper
Maid pri
Danbury, CT
03.2022 - 05.2022
- Cleaning houses
Night Auditor
Hilton Garden Inn Hotel
Danbury, CT
04.2021 - 02.2022
- End of the day transactions/ report
Amazon Fulfillment Associate
Amazon.com
Danbury, CT
01.2019 - 01.2021
- Picking and package
Warehouse Workerhi
Scholastic
Danbury, CT
01.2018 - 04.2020
- Stocker
Front Desk Agent
Residence Inn by Marriott
Danbury, CT
03.2017 - 04.2020
- Checking in/out guests
Night Auditor
Hilton Garden Inn Hotel
Danbury, CT
08.2017 - 08.2019
- Closing nights receipts out
Housekeeping of rooms
Hotel Zero
Danbury, CT
05.2018 - 08.2018
- Trash, Garbage, cleaning rooms
Cleaners
Newtown Road
Danbury, CT
01.2017 - 02.2018
- Checking in clothes processing items retrieve items
Seasonal
Toy R Us
Danbury, CT
09.2017 - 01.2018
- Position) Cashier
- Excellent interpersonal communication skills
- Strong product knowledge
- Professional telephone etiquette
- Basic Math Skills
- Checked out customer in a friendly manner
- Stocking Shelves with product
Preschool Teacher
Kids Castle
Brookfield, CT
03.2014 - 11.2017
- Preschool teacher for 3 and 4 years old
Cashier
BJ's Wholesale
Brookfield, CT
07.2014 - 01.2017
- Excellent interpersonal communication skills
- Strong product knowledge
- Professional telephone etiquette
- Basic Math Skills
- Checked out customer in a friendly manner
- Stocking Shelves with product
Dietary Aide
Bethel Healthcare
Bethel, CT
10.2015 - 10.2016
- Prep and food delivery
- Clean Kitchen
- Setting up Dining Area
Front Desk Agent
Holiday Inn
Danbury, CT
06.2013 - 09.2016
- Answering phones checking in guest
Cleaning Attendant
Springhill Suites
Danbury, CT
10.2013 - 10.2015
- Clean Rooms
- Help Customer with needs
- Stock rooms with supplies
Front Desk Agent
Holiday Inn
Danbury, CT
09.2012 - 10.2015
- Checking guest in and processing credit cards
CNA - Certified Nursing Assistant
Bethel Health Care
Bethel, CT
11.2012 - 11.2014
- Cleaning patients feeding etc
Education
High school diploma or GED -
Westover job corps
Chicopee, MA09-1997
Skills
- Janitorial
- Housekeeping Supervisor
- Housekeeping
- Front Desk
- Warehouse Associate
- Unloading
- Picker Packer
- Shipping Receiving
- Order Puller
- Shipping
- General Labor
- Loading
- Customer Service
- Hospitality Experience (5 years)
- Phone Etiquette
- Dietary Aide Experience
- Basic Math
- Math
- Childcare
- Teaching
- Toddler Care
- Classroom Management
- Meal Preparation
- Time management
- Microsoft Excel
- Microsoft Word
- Early Childhood Education
- Cashiering
- Communication Skills
- Retail Sales
- Experience with Children
- Tutoring
- Infant Care
- Organizational Skills
- Restaurant experience
- Quality assurance
- E-commerce
- Multi-line phone systems (10 years)
- Property management
- Hotel experience
- Guest relations
- Banquet experience
- Special Education
- Clerical Experience
- Kitchen Experience
- Home Care (5 years)
- Guest Services
- Nannying
- Caregiving
- Curriculum Development
- Manufacturing
- Filing
- English
- Plastics extrusion
- LIHTC
- Section 8
- Yardi
- Medical office experience
- Medical receptionist
- Hospice care
- Retail management
- Sales
- Care plans
- Heavy lifting
- Rear loader truck
- Employment & labor law
- Assembly
- Customer support
- Multi-line phone systems
- Hospital experience
- Veterinary experience
- Supervising Experience
- Property Leasing
- Fair Housing Regulations
- Senior care
- Bussing
- Baking
- Leadership
- Social media management
- Merchandising
- Front desk
- Customer service
- Typing
- Guest services
- Cash register
- Windows
- Customer relationship management
- Dietary aide experience
- Early childhood education
- Quality control
- Computer skills
- Problem-solving skills
- Cash handling
- Hospitality services
Certification
- First Aid Certification
- CNA
- August 2023 to August 2025
- Child Development Associate Certification
- Certified Home Health Aide
- Food Handler Certification
- Teaching Certification
- State Tested Nursing Assistant
- March 2023 to March 2025
- BLS Certification
- December 2023 to December 2025
- Certified Medical Assistant
- CPR Certification
- Guard Card
- ServSafe
Languages
English - Expert
Timeline
CNA - Certified Nursing Assistant
Northern Rehabilitation of Manhattan
09.2024 - 10.2025
CNA - Certified Nursing Assistant
Cassena Care
07.2024 - 09.2024
Certified Nursing Assistant (CNA)
Isabella Nursing Home
04.2024 - 08.2024
Front Desk Agent
Hilton Garden Inn Hotel
01.2024 - 01.2026
CNA/Caregiver
Maplewood Senior Living
09.2022 - 01.2023
CNA - Certified Nursing Assistant
Genesis HealthCare
03.2022 - 10.2023
Housekeeper
Maid pri
03.2022 - 05.2022
Night Auditor
Hilton Garden Inn Hotel
04.2021 - 02.2022
Overnight Stock Associate
Walmart
04.2019 - 07.2022
Amazon Fulfillment Associate
Amazon.com
01.2019 - 01.2021
Front Desk Manager
Holiday Inn
05.2018 - 07.2022
Housekeeping of rooms
Hotel Zero
05.2018 - 08.2018
Warehouse Workerhi
Scholastic
01.2018 - 04.2020
Seasonal
Toy R Us
09.2017 - 01.2018
Night Auditor
Hilton Garden Inn Hotel
08.2017 - 08.2019
Front Desk Agent
Residence Inn by Marriott
03.2017 - 04.2020
Cleaners
Newtown Road
01.2017 - 02.2018
Dietary Aide
Bethel Healthcare
10.2015 - 10.2016
Cashier
BJ's Wholesale
07.2014 - 01.2017
Preschool Teacher
Kids Castle
03.2014 - 11.2017
Cleaning Attendant
Springhill Suites
10.2013 - 10.2015
Front Desk Agent
Holiday Inn
06.2013 - 09.2016
CNA - Certified Nursing Assistant
Bethel Health Care
11.2012 - 11.2014
Front Desk Agent
Holiday Inn
09.2012 - 10.2015
High school diploma or GED -
Westover job corps