Semaj Harris
Oakland,CA
Summary
Resourceful Desk Clerk known for high productivity and efficient task completion. Possess specialized skills in customer service, data entry, and conflict resolution. Excel in communication, time management, and adaptability, ensuring smooth front desk operations and positive guest experiences. Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Desk Clerk
Caritas Management
10.2023 - Current
- Answered phone calls promptly and professionally.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Organized transportation for tenants
- • Knows building residents and resident floor assignments; is courteous and helpful to the residents and the on-site staff atall times.• Contacts outside housing agencies and service agencies for assistance with residents.• Checks building equipment. During the shift checks alarms, phones and other controls that affect the building's life safetysystem.• Checks all exit doors, stairwell doors and perimeter doors for access and determines if they are locked and secured.• Checks elevator operation and elevator access.• Maintains a proper daily activity log.• Properly fills out mandatory sign-in and sign-out sheets.• Checks stairwells for people and any materials which should not be in them.• Checks building for materials, personnel and fire hazards.• Looks for anything out of the ordinary when making rounds inside and outside of buildings. Observes and reports allincidents in accordance with building procedures.• Keeps Fire Department connections clear of debris and equipment.• Checks for water, steam or gas leaks.• Opens and closes gates when necessary.• Checks for broken windows and reports.• Makes certain exit lights are on - if they are burned out, reports them in the log book.• Looks for illegally blocked doors, aisles or hallways.• Looks for suspicious or unauthorized persons, records their description, and properly questions them in a polite way.• Completes written reports as assigned by manager. Cleans work area, lobby area, and keeps front door area free of anydebris.• Be courteous and professional with residents and their guests while maintaining appropriate (professional) boundaries.• Fill in as requested when other Front Desk/Operations clerk are absent.• May perform other duties as assigned.
Lot Attendant
HERTZ
Oakland, CA
10.2022 - 05.2023
- Monitoring flow of traffic , inventory cars , creating work orders , releasing holds , communicating with various venders
Security Officer/Supervisor
Allied Universal
Emeryville, CA
08.2021 - 01.2023
- Securing Shopping center supplying guest with directives & customer service also logging reports following post order procedures
Delivery Driver
Spin
Oakland, CA
06.2021 - 11.2021
- I utilize a company commercial vehicle driving around various areas picking up & deporting scooters to and from the warehouse to various areas around Oakland I have to log info also and submit reports
GSA
European Wax Center
El Cerrito, CA
04.2021 - 06.2021
- Checking guest in , answering calls , booking appointments , cash management , stocking , janitorial
Cashier/Customer Service
Cardinale Automotive Group
Oakland, CA
03.2021 - 06.2021
- Filling , completing repair orders , cash count , advising
Supervisor Customer Services
CVS Health
Emeryville, CA
12.2018 - 01.2020
- Sales , customer service , house keeping , inventory , book keeping
CVS Cashier
CVS Health Retail
Castro Valley, CA
10.2018 - 11.2018
- Sales , customer service , house keeping
Manager , cashier , retail
Younique Boutique
San Leandro, CA
10.2014 - 11.2018
- Sales, stocking, inventory , opening , closing , house keeping , cashier , customer service
FedEx Ground Package Handler
Manpower
Oakland, CA
11.2017 - 12.2017
- Handling packages , loading trucks , unloading truck, working conveyor belt
Production manufacturing
Sterling Foods
Union City, CA
01.2016 - 12.2016
- Assembly line , production , food handler , lifting 70+ pounds of material
Cashier/Customer Service
Chevron Extra
Berkeley, CA
- Sales , cross training with management , housekeeping , directory
Education
High school -
Ralph J. Bunche High School
Oakland, CA06.2011
Skills
- Fast Food
- Food Service
- Customer Service
- Team Member
- Food Prep
- Housekeeping
- Inventory
- Call Center
- Customer Support
- Customer Care
- Microsoft Word
- 10 Key Calculator
- Management Experience
- Receptionist
- Packaging
- Manufacturing Experience
- Communications
- Basic Math
- Production Management
- Negotiation
- Food Safety
- Bookkeeping
- Quality Control
- Shift Management
- Inventory Control
- Caregiving
- Janitorial
- Cleaning Experience
- Sanitation
- Cash handling
- Retail sales
- Analysis skills
- Driving
- Mobile applications
- Transportation management
- Transportation planning
- Filing
- Typing
- Guest services
- Custodial experience
- File management
- Customer satisfaction focus
- Language proficiency
- Complaint handling
- Appointment setting
- Basic accounting
- Team player attitude
- Front desk operations
- Activity logging
- Guest relations
- Time management
- Calendar management
- Word processing
- Spreadsheet tracking
- Cash handling experience
- Problem-solving skills
Certification
- First Aid Certification
- Guard Card
- CPR Certification
- Driver's License
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Food Safety, Proficient, 01/01/19, Knowledge of proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
- Customer Service Skills, Proficient, 01/01/19, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Verbal Communication, Proficient, 11/01/19, Measures a candidate's ability to effectively convey information when speaking.
- Call Center Customer Service, Completed, 06/01/20, Applying customer service skills in a call center setting.
- Warehouse Shift Leader, Proficient, 06/01/20, Supervising warehouse staff and maintaining safety and security standards.
Timeline
Desk Clerk
Caritas Management
10.2023 - Current
Lot Attendant
HERTZ
10.2022 - 05.2023
Security Officer/Supervisor
Allied Universal
08.2021 - 01.2023
Delivery Driver
Spin
06.2021 - 11.2021
GSA
European Wax Center
04.2021 - 06.2021
Cashier/Customer Service
Cardinale Automotive Group
03.2021 - 06.2021
Supervisor Customer Services
CVS Health
12.2018 - 01.2020
CVS Cashier
CVS Health Retail
10.2018 - 11.2018
FedEx Ground Package Handler
Manpower
11.2017 - 12.2017
Production manufacturing
Sterling Foods
01.2016 - 12.2016
Manager , cashier , retail
Younique Boutique
10.2014 - 11.2018
Cashier/Customer Service
Chevron Extra
High school -
Ralph J. Bunche High School