Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Michael Rauch

Rochester,NY

Summary

Dynamic and compassionate professional with a proven track record in healthcare and customer service, notably at Heritage Ministries. Skilled in utilizing Hoyer lifts and providing Alzheimer's care, coupled with exceptional organizational abilities and guest relations acumen. Excelled in fostering wellness and recovery, underscoring a commitment to quality care and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Desk Worker/Cashier

Wegmans
Rochester, NY
06.2024 - Current
  • Answered incoming calls and directed them to the appropriate personnel.
  • Processed customer payments and maintained accurate records of transactions.
  • Assisted customers with inquiries, resolved issues, and provided information as needed.
  • Conducted research on products or services requested by customers or staff members.
  • Operated office equipment such as printers, copiers, scanners, and other related devices.

Peer Companion

Recovery Options Made Easy
Jamestown, US
07.2023 - 05.2024
  • Provide supportive companionship for guests during interview, intake arrival and departure
  • Share personal experience and encourage mental health wellness and recovery
  • Assist in connection to mental health services, community resources, entitlements and other services as needed
  • Model and utilize Trauma Informed techniques and tools as outlined in: Intentional Peer Support, Wellness Recovery Action Plan, Mental Health First Aide, Emotional CPR, Motivational Interviewing, Safe TALK, Applied Suicide Intervention Skills Training, Recovery Options Made Easy, In-House Peer Advocacy Training and Crisis Diversion/Respite House Training, Homelessness Training
  • Transport guests to store or appointments when needed, using company vehicle
  • Provide telephone support to peers in community
  • Help maintain a clean, safe and secure environment
  • Some cleaning duties may be assigned
  • Manage downtime with Guest and Respite program focused activities and duties
  • Keep accurate and timely records
  • Ability to write a billable case note
  • Run the Warmline as needed

Home Health Aide

Tanglewood Manor
Jamestown, US
12.2019 - 07.2023
  • Provided caring, intimate, hands-on healthcare for residents
  • Aided residents with the restroom
  • Dietary assistance
  • Assisted residents with daily routines: patients and residents
  • Repositioned residents as needed
  • Documented all care
  • Worked with healthcare computerized databases
  • HIPPA privacy experience
  • Performed oral care for residents
  • Aided in transferring residents

CNA - Certified Nursing Assistant

HERITAGE MINISTRIES
Gerry, US
04.2019 - 12.2019
  • Provided caring, intimate, hands-on healthcare for residents
  • Aided residents with the restroom
  • Dietary assistance
  • Assisted residents with daily routines: patients and residents
  • Used Hoyer lift and sit-to-stand equipment
  • Repositioned residents as needed
  • Documented all care
  • Worked with healthcare computerized databases
  • HIPPA privacy experience
  • Performed oral care for residents
  • Performed post-mortem care
  • Aided in transferring residents

Cashier

Walmart
Olean, US
06.2016 - 08.2017
  • Maintain and stock the shelves
  • Greet and help the Customers
  • Cash out customers

Crew Member

Burger King
Olean, US
03.2015 - 06.2016
  • Maintained various appliances
  • Opened the store
  • Closed the store
  • Prepared food to order
  • Ran the cash register
  • Maintained the overall cleanliness of the store

Education

High school -

Olean High School
Olean, NY

Skills

  • Fast Food
  • Customer Service
  • Food Service
  • Team Member
  • Food Prep
  • CNA
  • Cna Certified
  • Certified Nursing Assistant
  • HHA
  • Vital Signs
  • Food Production
  • Caregiving
  • Hoyer Lift
  • Meal Preparation
  • Senior Care
  • Alzheimer's Care
  • HIPAA
  • Dementia Care
  • Personal Assistant Experience
  • Laundry
  • Cleaning Experience
  • Mental health first aid
  • Direct support
  • Workforce development
  • Janitorial experience
  • Custodial experience
  • Dishwashing
  • Organizational skills
  • Guest relations

Certification

  • CNA, 06/01/18
  • CPR & First Aid, 03/01/18
  • CPR
  • Certified Nursing Assistant (CNA)
  • AED Certification
  • State Tested Nursing Assistant
  • BLS Certification
  • Food Handler Certification
  • Certified Recovery Specialist

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Service Desk Worker/Cashier

Wegmans
06.2024 - Current

Peer Companion

Recovery Options Made Easy
07.2023 - 05.2024

Home Health Aide

Tanglewood Manor
12.2019 - 07.2023

CNA - Certified Nursing Assistant

HERITAGE MINISTRIES
04.2019 - 12.2019

Cashier

Walmart
06.2016 - 08.2017

Crew Member

Burger King
03.2015 - 06.2016

High school -

Olean High School

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Michael Rauch