Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Danielle Bird

Danielle Bird

Las Vegas

Summary

Dedicated and versatile professional with experience across hospitality, property management, early education, and retail. Skilled in guest services, front desk operations, team leadership, and child development support. Proficient in multiple industry systems including Opera, Nor1, Amadeus, and Procare. Recognized for reliability, adaptability, and consistently providing excellent service in fast-paced environments. Seeking to bring strong communication and problem-solving skills to a dynamic team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Bellagio Hotel and Casino
08.2024 - 08.2025
  • Greeted and checked in guests efficiently using property management systems
  • Delivered outstanding customer service in line with MGM Resorts’ guest satisfaction standards
  • Handled cash, credit card transactions, and room charges accurately
  • Resolved guest concerns professionally and coordinated with other departments for timely service
  • Promoted hotel amenities, room upgrades, and loyalty programs to enhance guest experience

Assistant Manager / Lead Teacher

Leap Into Learning
08.2022 - 09.2024
  • Supervised daily classroom operations and led curriculum planning for early childhood education
  • Managed a team of educators and assisted with scheduling, training, and performance reviews
  • Fostered a safe and engaging learning environment aligned with developmental milestones
  • Maintained compliance with state licensing and safety standards
  • Built positive relationships with parents through regular communication and progress updates

Leasing Consultant

Career Strategies
08.2023 - 10.2023
  • Conducted property tours and assisted prospective tenants with leasing applications
  • Processed move-ins, renewals, and maintained accurate records of resident files
  • Responded promptly to maintenance requests and tenant concerns
  • Supported property managers with administrative tasks and resident communications

Lead – Stocking Department

Deseret Industries
10.2016 - 07.2018
  • Oversaw inventory stocking, product rotation, and merchandise displays
  • Trained and supervised team members on safe handling and stocking procedures
  • Assisted customers on the sales floor and maintained clean, organized retail spaces
  • Collaborated with management to improve inventory efficiency and floor layout

Education

General Educational Development (GED) - undefined

Las Vegas, NV

Skills

  • Hospitality & Administrative Systems: Opera Property Management System (PMS), Nor1 Room Upgrade System, Okta Identity Management, Microsoft Teams, Amadeus Reservation System, VisionLine Key Card & Security System, Procare Systems (Childcare Management Software)
  • Customer Service & Interpersonal: Exceptional communication and conflict resolution, strong team leadership and training experience, skilled in high-pressure, fast-paced environments, quick learner with proven adaptability, punctual, reliable, detail-oriented, cashier operations and cash handling

Certification

CPR and First Aid Certified, Nevada Registry – 30+ hours of certified coursework

Timeline

Front Desk Agent

Bellagio Hotel and Casino
08.2024 - 08.2025

Leasing Consultant

Career Strategies
08.2023 - 10.2023

Assistant Manager / Lead Teacher

Leap Into Learning
08.2022 - 09.2024

Lead – Stocking Department

Deseret Industries
10.2016 - 07.2018

General Educational Development (GED) - undefined

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Danielle Bird