Harvey Harvinder Malhotra
Glendale,AZ
Summary
With more than 8+years of experience in hospitality as a Front Desk Agent, Guest Service Representative, and Night Auditor with both Upscale and Affordable income hotels, I possess comprehensive expertise in overseeing efficient check-in and check-out procedures, conducting night audits, and managing reservations. I am skilled in Opera Cloud PMS and have substantial experience in cash handling, revenue reporting, and shrinkage control. My background includes collaborating closely with housekeeping and maintenance teams to address guest concerns and uphold high standards of safety and service. Furthermore, I have displayed strong leadership through meticulous shift reporting and driving revenue growth through effective up-selling strategies, while also providing cross-functional support in breakfast service, laundry operations, and security.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Front Desk Agent
Extended Stay America
08.2026 - Current
- Managed guest check-in and check-out processes, ensuring accuracy and efficiency.
- Resolved guest inquiries and complaints promptly to enhance customer satisfaction.
- Maintained knowledge of local attractions and services to assist guests effectively.
- Executed reservation processing through property management system to enhance occupancy rates.
- Respond to guests requests.
- Assists guests with reservations or change.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Work as a team with co-workers to complete check lists and daily duties.
- Prepares and consistently restocks the front desk with supplies.
- Other duties as requested by your leader.
Front Desk Agent (PM shift)
Residence Inn by Marriott
03.2026 - Current
- Managed guest check-in and check-out processes, ensuring accuracy and efficiency.
- Resolved guest inquiries and complaints promptly to enhance customer satisfaction.
- Maintained knowledge of local attractions and services to assist guests effectively.
- Executed reservation processing through property management system to enhance occupancy rates.
- Respond to guests requests.
- Assists guests with reservations or change.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Work as a team with co-workers to complete check lists and daily duties.
- Prepares and consistently restocks the front desk with supplies.
- Other duties as requested by your leader.
Front Desk Agent (PM shift / Night Audit)
Motel 6 / Studio 6 – Sky Harbor
01.2026 - 08.2026
- Managed guest check-in and check-out processes, ensuring accuracy and efficiency.
- Resolved guest inquiries and complaints promptly to enhance customer satisfaction.
- Maintained knowledge of local attractions and services to assist guests effectively.
- Executed reservation processing through property management system to enhance occupancy rates.
- Respond to guests requests.
- Assists guests with reservations or change.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Work as a team with co-workers to complete check lists and daily duties.
- Prepares and consistently restocks the front desk with supplies.
- Other duties as requested by your leader.
Front Desk Agent (AM shift / PM shift / Night Audit)
Sonesta Select
05.2025 - 10.2025
- Greet guests and owners.
- Register guests, issue keys, provide hotel information, and answer calls.
- Check guests out efficiently.
- Relay housekeeping and maintenance requests to relevant staff.
- Accurately process payments and maintain cash security.
- Restock front desk supplies as needed.
- Protect guest information and transaction security.
- Handle reservations, cancellations, and maximize revenue by up-selling.
- Follow reservation strategies and pricing policies.
- Promote teamwork through clear communication.
- Serve shoppe and pour areas, ensuring compliance with alcohol regulations.
- Fulfill special guest requests.
- Manage safe-deposit boxes.
- Comply with all health, safety, and alcohol laws.
- Perform other assigned duties.
- Audit and balance daily revenues and prepare necessary reports.
- Prepare management reporting packs.
- Assist with complimentary breakfast setup.
- Support laundry operations.
- Act as security contact during shift.
- Coordinate with Operations Manager to resolve accounting issues.
Guest Service Representative
Extended Stay America
09.2025 - 04.2025
- Check in/out owners and guests.
- Respond promptly to requests.
- Assist with reservations and changes.
- Generate invoices, collect payments, and manage cash drawer according to hotel standards.
- Print start-of-shift reports; review prior shift notes.
- Verify all departures are checked out in the system.
- Log housekeeping entry/exit and create maintenance slips as needed.
- Update guest profiles with missing info during check-in (except leisure stays).
- Review arrivals, assign/preassign room types for efficient check-in.
- Inform arrivals of early/late check-in policies; track waived fees and update logs.
- Call departing guests about extensions and new arrivals for satisfaction checks.
- Keep front desk clean and organized; place Audit pack on GM's desk.
- Clean fitness center, meeting spaces, and bag lost/found items.
- Continue laundry duties and clean dryer filters after each load.
- Clean employee and public restrooms.
- Inspect exterior doors for security.
- Enter shift notes in binder.
- Count cash drawer at shift end, complete balance log, and attach closing reports.
Front Desk Executive
Hotel Jaishree Palace
01.2022 - 04.2024
- Manage check-in/check-out for owners and guests.
- Respond quickly to guest inquiries and requests.
- Help guests with reservations and updates.
- Balance the cash drawer; attach reports to the shift log and secure funds.
- Print and review start-of-shift reports and previous shift notes.
- Ensure departures are processed in the system.
- Record housekeeping times and create maintenance slips as needed.
- Check guest profiles and arrivals for missing info; collect details at check-in if necessary.
- Review arrival lists and preassign rooms for efficiency.
- Explain early/late check-in/out policies and log any waived fees; update admin logs.
- Call departing guests to confirm extension needs.
- Contact arrivals to check satisfaction.
- Maintain front desk cleanliness and organize audit materials.
- Clean fitness and meeting areas; handle lost & found items.
- Perform laundry duties and clean dryer filters after each load. Start laundry if needed.
- Clean staff and public restrooms as needed.
- Check all exterior doors and ensure they're closed.
- Enter shift notes in the binder.
- Reconcile cash drawer at end of shift and attach the closing report.
Store Manager
Walter & Parker
08.2017 - 12.2021
- Oversaw daily store operations, ensuring a clean, safe environment.
- Managed inventory, cash controls, and opening/closing procedures.
- Addressed customer complaints promptly and resolved issues professionally.
- Led staff with clear communication and feedback.
- Maintained product levels and organized backroom for efficient stock rotation.
- Performed accurate point of sale opening and closing tasks.
- Updated displays to promote new products and promotions.
- Increased sales through creative merchandising and layouts.
- Evaluated team member performance and provided actionable feedback.
- Trained associates on product knowledge and sales techniques, boosting satisfaction.
- Maximized sales and minimized shrinkage with excellent service.
- Reconciled daily sales transactions for accurate revenue tracking.
- Supervised front counter guest interactions and provided assistance.
Education
Post Graduate Diploma - Marketing Management
All India Management Association (AIMA)
New Delhi, India10.2017
Bachelors of Engineering - Electronics & Communication Engineering
NRI Institute of Information Science & Technology (NIIST)
Bhopal, India07.2009
Higher Secondary School Certificate Examination - undefined
All Saints School
Bhopal, India07.2004
High School Certificate Examination - undefined
All Saints School
Bhopal, India07.2002
Skills
- Hospitality & Front Office: Guest Service, Reservation Management, Hotel Management, Receptionist, Telephone Reception, Guest Reservation, Property Management Software (Hotel Key, Opera Cloud PMS), and Night Audit
- Operations & Administration: Cash Handling, Invoicing, Administrative Assistance, Housekeeping, Scheduling, Data Entry, Store Management, Inventory Management, and Visual Merchandising
- Financial Processing: Cash Register Operations, Point of Sale (POS) Systems, Transaction Processing, Money Counting, Cash Register Reconciliation, and Electronic Payments
- Sales & Customer Service: Customer Relationship Management (CRM), Client Need Recognition, Upselling and Cross-Selling Techniques, Promotional Strategies, Revenue Generation, and Customer Satisfaction
- Technical & Soft Skills: Microsoft Office (Outlook, Teams), Communication, Leadership, Team Management, Problem-Solving, Negotiation, and Multitasking
Personal Information
Title: Front Desk Agent – Guest Service Representative -Night Audit
Language
English – Fluent
Spanish – Beginner
Timeline
Front Desk Agent
Extended Stay America
08.2026 - Current
Front Desk Agent (PM shift)
Residence Inn by Marriott
03.2026 - Current
Front Desk Agent (PM shift / Night Audit)
Motel 6 / Studio 6 – Sky Harbor
01.2026 - 08.2026
Guest Service Representative
Extended Stay America
09.2025 - 04.2025
Front Desk Agent (AM shift / PM shift / Night Audit)
Sonesta Select
05.2025 - 10.2025
Front Desk Executive
Hotel Jaishree Palace
01.2022 - 04.2024
Store Manager
Walter & Parker
08.2017 - 12.2021
High School Certificate Examination - undefined
All Saints School
Higher Secondary School Certificate Examination - undefined
All Saints School
Bachelors of Engineering - Electronics & Communication Engineering
NRI Institute of Information Science & Technology (NIIST)
Post Graduate Diploma - Marketing Management
All India Management Association (AIMA)