Amy Conte
AAA
New Orleans,Louisiana
22
years of professional experience
Results-driven client relationship and sales professional with a proven track record of exceeding annual revenue goals through consultative sales, upselling, and customer retention strategies. Skilled in managing high-value client portfolios, resolving complex issues, and delivering personalized solutions that drive repeat business and long-term loyalty. Seeking to transition into customer success, account management, or sales roles with strong growth potential.
Work History
Travel Advisor
2 Years 6 Months- Exceeded sales goals by 200%+, earning consistent recognition as a top-performing advisor
- Generated revenue through consultative sales, upselling travel, insurance, and premium packages
- Managed end-to-end planning for domestic and international travel, including air, hotel, cruise, tour, and insurance bookings
- Specialized in custom FIT itineraries, coordinating complex, multi-component travel plans
- Built strong client relationships through personalized service, driving repeat and referral business
- Provided expert guidance on destinations, logistics, travel requirements, and risk mitigation strategies
- Coordinated multi-vendor logistics, including supplier negotiations, itinerary changes, and schedule updates
- Maintained accuracy across multiple active bookings while ensuring detailed documentation and compliance
- Utilized CRM and reservation systems (TST, MRM, Salesforce) to manage client profiles, pipeline, and records
- Resolved complex client issues and travel disruptions quickly, maintaining high satisfaction levels
- Conducted post-service follow-ups to improve client experience and identify growth opportunities
- Mentored junior advisors on sales techniques, itinerary planning, and customer service best practices
- Stayed current on industry trends, supplier offerings, and market changes to deliver high-value recommendations
Owner & Operations Manager
9 Years 4 Months- Managed contracts, vendor negotiations, and payment schedules, ensuring cost control and operational efficiency
- Coordinated complex, multi-party logistics for events under strict deadlines, delivering seamless execution
- Oversaw day-to-day business operations, including budgeting, financial reporting, and expense management
- Drove business growth through strategic planning, cost optimization, and targeted marketing initiatives
- Built and maintained strong vendor relationships to ensure timely delivery, quality control, and favorable terms
- Led end-to-end execution of large-scale events, aligning client vision with budget and timeline requirements
- Supervised, trained, and developed a high-performing team, improving service quality and productivity
- Established and streamlined operational processes to increase efficiency and scalability
- Managed inventory and resource allocation, reducing waste while maintaining product quality
- Delivered high-touch customer service, resolving complex issues and maintaining strong client satisfaction
- Analyzed market trends and competitor activity to maintain a competitive edge
- Represented the business at trade shows and events, driving brand awareness and new client acquisition
Science Educator (Secondary Level)
6 Years- Designed and delivered standards-aligned science curriculum, incorporating hands-on learning to improve student engagement and comprehension
- Utilized student performance data to adjust instruction and drive improved academic outcomes
- Integrated technology and interactive tools to enhance learning experiences and classroom participation
- Fostered an inclusive, collaborative classroom environment that supported diverse learning needs
- Provided individualized academic support, improving student performance and confidence
- Promoted STEM engagement, encouraging student participation in academic competitions and enrichment activities
- Collaborated cross-functionally with faculty to develop interdisciplinary lesson plans and initiatives
- Demonstrated adaptability by incorporating feedback from leadership, peers, and parents to continuously improve performance
- Led student leadership initiatives, mentoring students in decision-making, teamwork, and communication
- Planned and executed large-scale school events, managing logistics, promotion, and stakeholder coordination
- Increased student engagement and school involvement through organized events, programs, and activities
Laboratory Technician
1 Year- Performed laboratory testing and quality control using standardized procedures to ensure accuracy and reliability of results
- Maintained strict adherence to quality assurance protocols, achieving high levels of precision and consistency
- Operated and maintained laboratory equipment, including spectrophotometers, pH meters, balances, and autoclaves
- Documented and tracked test results, ensuring compliance with reporting standards and record accuracy
- Collaborated with team members to improve workflow efficiency and optimize testing processes
Education
Bachelor of Science - Marine Biology
- Study Abroad: Dominica, Tropical Marine Ecology and Conservation
- Extracurricular Activities: Intramural Flag Football
Certificate - Teacher Certification
No Degree - Tourism And Travel Management
Skills
Client Relationship & Account Management
Customer Success
Retention & Satisfaction
Revenue Generation & Sales Strategy
Upselling & Cross-Selling
CRM Systems (TST
MRM
Salesforce)
Contract & Operations Management
Complex Planning
Coordination & Execution
Problem Resolution & Decision-Making
Communication
Negotiation & Compliance
Strategic Planning & Work Prioritization
Multitasking
Organization & Time Management
Team Leadership
Recruiting & Training
Accomplishments
- Generated $330K+ in annual revenue across multiple product lines
- Consistently exceeded sales targets through strategic upselling and cross-selling
- Built and retained a loyal client base, driving repeat business and referrals
Timeline
Travel Advisor
AAA
05.2024 - CurrentRead More
Owner & Operations Manager
Berry Blossom Flowers / Sweetrose Weddings LLC
01.2015 - 05.2024Read More
Science Educator (Secondary Level)
Saint Paul's School
01.2008 - 01.2014Read More
Laboratory Technician
TRAC Laboratories
01.2005 - 01.2006Read More
University of West Florida
Bachelor of Science from Marine Biology
Read More
University of West Florida
Certificate from Teacher Certification
Read More
AAA Advisor Training
No Degree from Tourism And Travel Management
Read More
Professional Strengths
- Proven ability to build trust and maintain long-term client relationships
- Strong consultative sales approach focused on understanding client needs
- Highly organized with the ability to manage multiple priorities and deadlines
- Adaptable and effective in fast-paced, client-facing environments
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