Amy Covert
Kailua-Kona,HI
Summary
Aloha, I'm a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am personable and resourceful with a passion for the ocean . I'm committed to ensuring safe and enjoyable voyages for all aboard.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Boat Captain & Crew Member
Liquid Hawaii
04.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service on the boat.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Enhanced team productivity by maintaining a clean and organized workspace for crew and guest.
Snorkel Guide/ Lifeguard
Adventure X Boat Tours
05.2015 - 05.2023
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Guided guests on Manta night dive excursions.
- Worked flexible hours; night, weekend, and holiday shifts
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress.
Catering Events Lead Bartender
Bottles And Ice
03.2017 - 11.2022
- Prepared for events by setting up multible bars, stocking supplies and arranging tables.
- Set up glassware, liquor, and other necessary supplies for special events.
- Poured, batched and prepared mixed drinks for over three hundred guest.
Bartender/Server
Pappy Mcgregors
03.2017 - 09.2020
- Cultivated warm relationships with regular customers.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with POS system to place orders, manage bills and handled complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Tommy Bahamas
12.2015 - 03.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Operated efficiently in high-volume setting to prepare and serve beautiful craft cocktails.
Lead Server, Lead Bartender
Pappy Mcgregors
03.2007 - 05.2014
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Head Bartender
Fish Guacho
06.2014 - 08.2014
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Increased bar revenue through development and marketing of featured cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender
Villa Creek
08.2014 - 05.2015
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Education
Prerequisites For Nursing
Cuesta College
San Luis Obispo, CA03.2020
Skills
- First Aid and CPR Certified
- Guest Satisfaction
- Special Events
- Safety Awareness
Certification
RBS Certified , Lead Certified , ServeSafe Certified and CPR Certified.
Timeline
Boat Captain & Crew Member
Liquid Hawaii
04.2023 - Current
Catering Events Lead Bartender
Bottles And Ice
03.2017 - 11.2022
Bartender/Server
Pappy Mcgregors
03.2017 - 09.2020
Bartender
Tommy Bahamas
12.2015 - 03.2017
Snorkel Guide/ Lifeguard
Adventure X Boat Tours
05.2015 - 05.2023
Lead Bartender
Villa Creek
08.2014 - 05.2015
Head Bartender
Fish Guacho
06.2014 - 08.2014
Lead Server, Lead Bartender
Pappy Mcgregors
03.2007 - 05.2014
Prerequisites For Nursing
Cuesta College