Amy Crawford
Store Manager
Mount Carmel,PA
Summary
Highly motivated, goal driven business and retail manager with more than 12 years of hands on experience in a fast-paced, vast retail environment. A dynamic team leader able to bring energy and enthusiasm to motivate team members to achieve potential and meet objectives. Experience in fostering great customer relations, purchasing, merchandising, asset protection, and financial management.
Overview
29
29
years of professional experience
Work History
Store Manager
Boyer's Food Markets
Mount Carmel, PA
07.2019 - Current
- Manged multiple stores and increased CTO and GP in all 5 stores through merchandising and team building.
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Led team in achieving sales targets through effective merchandise presentation and inventory management.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Fostered a positive work environment by promoting teamwork and recognizing employee contributions.
- Managed vendor relationships to secure competitive pricing and maintain product quality standards.
Store Manager
DOLLAR GENERAL
Drums, PA
03.2015 - 11.2015
- Maintained best customer satisfaction scores in district at 88.8% and above
- Consistently maintained top quality store visit scores
- Recruited and trained various team members for management roles
- Trained a team of 15 members to merchandise and open a new store successfully by deadline
- Supervised all aspects of daily business and customer relations
Store & Accounts Manager/Co-Owner
RED WING SHOE STORE
Bloomsburg, PA
09.2002 - 12.2014
- Analyzed amount being spent and drafted proposals to save manufacturing facilities thousands of dollars on employee required footwear
- Rolled out and directed sales strategies for launch of new products
- Monitored market conditions, product innovation and competitor activity, and adjusted sales approach to address latest market trends
- Hired and trained all new employees
- Answered customer questions and concerns regarding products, prices and availability
Co-Owner/Multi Store Management
SUNLIGHTFEED FEED & PET SUPPLY SUPERSTORE
Bloomsburg, PA
02.2002 - 12.2014
- Increased sales from $288,000 to $1.6 Million annually within 5 years
- Improved sales & traffic to take store from 5,000 sq. ft. to 16,000 sq. ft. in 3 years
- Built and managed a team of 20 members/employees
- Handled sales floor merchandising, presentation, and pricing
- Studied market trends to maximize company sales, which lead the store into being featured in Pet Products News magazine several times
- Launched, designed, and marketed all promotions and advertising through print and social media
- Handled all inventory purchasing
- Developed strategic plans and programs to ensure profitability and high customer retention
- Implemented a new POS system, developed policies, and trained all users Supervised bookkeeping and payroll
- Managed all daily store operations
Credit and Collection Manager
STEVE SHANNON AUTOMOTIVE
Bloomsburg, PA
02.2001 - 05.2002
- Reduced time and efficiency by introducing new accounting procedures
- Calculated figures such as discounts, percentage allocations and credits
- Opened and assigned new client accounts
- Researched and resolved billing and invoice problems
- Prepared and applied daily deposit
- Resolved payment concerns with clients
- Coordinated with Sherriff and District Magistrate on insufficient funds checks and legal collection of assets on unpaid accounts
- Completed data entry and filing tasks
Payroll/Data Entry Clerk
JDK MANAGEMENT
Bloomsburg, PA
05.1997 - 06.1998
- Assisted with payroll preparation and entered data into cumulative payroll documents
- Processed confidential tax information
- Verified that information in the system was up to date and accurate
Education
HIGH SCHOOL DIPLOMA -
Central Columbia High School
Bloomsburg, PA01.1998
Accomplishments
- Managed multiple stores that exceeded company expectations in every category for years.
- Exceeded monthly store sales goals. Exceed year over year CTO and GP increases.
- Recruited and trained successful new managers in every store I managed.
COMMUNITY SERVICE
- Bloomsburg Memorial Elementary, Classroom Aide, Bloomsburg, 2007, 2014
- Bloomsburg Memorial, Scholastic Book Fair President, Bloomsburg, 2009, 2013
- Bloomsburg Memorial Elementary, PTO President, Bloomsburg, 2010, 2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
Timeline
Store Manager
Boyer's Food Markets
07.2019 - Current
Store Manager
DOLLAR GENERAL
03.2015 - 11.2015
Store & Accounts Manager/Co-Owner
RED WING SHOE STORE
09.2002 - 12.2014
Co-Owner/Multi Store Management
SUNLIGHTFEED FEED & PET SUPPLY SUPERSTORE
02.2002 - 12.2014
Credit and Collection Manager
STEVE SHANNON AUTOMOTIVE
02.2001 - 05.2002
Payroll/Data Entry Clerk
JDK MANAGEMENT
05.1997 - 06.1998
HIGH SCHOOL DIPLOMA -
Central Columbia High School