AMY CRESPO
Chattanooga,T.N
Summary
Highly experienced customer service professional with exceptional interpersonal and communication skills. Efficient time management abilities which include anticipating needs of the client in a fast-paced work environment. Bachelors in psychology leading to additional experience working in the community.
Overview
6
6
years of professional experience
Work History
Sales Associate
Cellular Sales Verizon
02.2021 - 05.2023
- Active working knowledge of new prices, plans, and products to ensure accurate estimates in an evolving market.
- Process phone insurance claims and follow up to ensure exceptional customer experience.
- Experience in tech support solving system issues on technologies such as smart phones, tablets, smart watches and customer accounts.
- Building relationships with existing customers to review current services and expand sales opportunities.
- Negotiate prices of products and plans while continually achieving monthly sale quotas.
Bartender
Firebird’s Wood Fire Grill
09.2019 - 03.2021
- Maintained joyful dining atmosphere in an up-scale restaurant while keeping up with continuous side work
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to guests
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Crafted classic and seasonal cocktails in a timely manner while upholding a presentable, clean work space.
Server
T-Bones Great American Eatery
09.2017 - 05.2019
- Promptly serve food and beverages to all guests
- Handled prep line during dinner and lunch rushes to efficiently serve plates and keep the kitchen running smoothly
- Resolved guest complaints professionally ensuring the customer left satisfied and would undoubtedly return to the restaurant.
Education
Bachelor of Science in Psychology -
Plymouth State University
Skills
- Adaptability
- Sales techniques
- Written and verbal communication
- Multitasking
- Technological proficiency
- Relationship Building
- Negotiation Tactics
Timeline
Sales Associate
Cellular Sales Verizon
02.2021 - 05.2023
Bartender
Firebird’s Wood Fire Grill
09.2019 - 03.2021
Server
T-Bones Great American Eatery
09.2017 - 05.2019
Bachelor of Science in Psychology -
Plymouth State University