Amy Crowley
Summary
Experienced and dedicated Resident Apartment Manager with over 10 years of expertise in customer service, small business management, and security operations. Proven track record of overseeing daily operations, ensuring tenant satisfaction, and maintaining a secure and welcoming living environment. Adept at managing budgets, implementing efficient processes, and leading teams to deliver top-tier service to residents. Strong background in conflict resolution and property maintenance coordination. Skilled at building and maintaining positive relationships with residents, vendors, and staff while ensuring the long-term success of property operations. Demonstrated ability to handle multiple units in a fast-paced environment while maintaining a focus on both resident needs and business objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Guard
Quantum Protection Security
02.2023 - Current
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Resident Apartment Manager
Van De Lune Management
01.2014 - 02.2023
- Managed daily operations, ensuring efficient property maintenance and tenant satisfaction.
- Coordinated communication between residents and management to address concerns promptly.
- Oversaw lease agreements, facilitating smooth onboarding of new tenants.
- Maintained accurate records of all transactions including rent payments, deposits, fees collected, and outstanding balances due from residents.
Owner/Master Esthetician
Lucid Skin Studio
06.2011 - 03.2020
- Managed day-to-day business operations, ensuring high-quality customer service and satisfaction.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Graduate Certificate - Massage Therapy
San Francisco School of Massage
San Francisco, CA03-1998
Graduate Certificate - Cosmetology
Zenzi's Beauty College
San Francisco, CA02-1996
High School Diploma -
Peninsula High School
San Francisco, CA06-1995
Skills
- Strong communication skills
- Customer relations
- Exceptional telephone etiquette
- Administrative support
- Project management
- Strategic planning
- Operations management
Certification
- Security Guard License
- Esthetician License
- Massage Therapy Certification
Timeline
Security Guard
Quantum Protection Security
02.2023 - Current
Resident Apartment Manager
Van De Lune Management
01.2014 - 02.2023
Owner/Master Esthetician
Lucid Skin Studio
06.2011 - 03.2020
Graduate Certificate - Massage Therapy
San Francisco School of Massage
Graduate Certificate - Cosmetology
Zenzi's Beauty College
High School Diploma -
Peninsula High School
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