Amy Bertalotto
Hessmer,USA
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with others. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Maternal Home Visitor
Tunica Biloxi Tribe of Louisiana
Marksville, LA
01.2026 - Current
- Conducted home visits to assess family needs and provide tailored support services.
- Developed individualized service plans in collaboration with families to promote overall well-being.
- Facilitated workshops on parenting skills, health education, and resource navigation for families.
- Monitored progress of families and adjusted services based on evolving needs and feedback.
- Collaborated with community organizations to connect families with vital resources and programs.
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Supported parents in developing skills for positive discipline and behavior management.
- Maintained current assessments of families and children and prepared daily portfolios.
- Connected families with community resources, increasing access to essential services such as healthcare, housing assistance, and educational opportunities.
Receptionist
Tunica Biloxi Tribe of Louisiana
Marksville, LA
07.2024 - 01.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Implemented office procedures that improved workflow efficiency and communication among staff.
- Collaborated with various departments to streamline administrative processes and enhance service delivery.
- Monitored inventory supplies for office materials, ensuring timely replenishment as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and incoming calls for security and tracking purposes.
Customer Service Representative Lead
Mobiloans LLC
Marksville, LA
08.2022 - 06.2024
- Trained staff to provide excellent customer service to challenging customers.
- Promoted clean, safe, friendly work environment for employees and guests.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Led department and supported team leads with process and personnel needs.
- Completed leaves of absence, time off requests and department transfers.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implement employee recognition programs to boost team morale and motivation, leading to increased productivity and higher customer satisfaction rates.
- Implement and oversee a customer service training program for new representatives to ensure consistency in service quality and adherence to company policies and procedures.
DMV Title Clerk
Department of Motor Vehicles
Marksville, LA
11.2019 - 03.2020
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Posted and tracked title transactions and completed month-end accounting reports.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Ensure accurate and timely processing of vehicle title transfers to uphold compliance with state DMV regulations and avoid any potential penalties or fines.
- Stay informed about changes in DMV title regulations and ensure compliance with new requirements to avoid any penalties or delays in processing title transfers.
Tax Preparer
Flash Tax LLC
Marksville, LA
11.2018 - 06.2019
- Prepared individual and business tax returns using industry-standard software.
- Conducted thorough reviews of client documentation to ensure compliance with tax regulations.
- Provided clients with guidance on tax-saving strategies and financial planning options.
- Collaborated with team members to improve workflow efficiency and reduce processing times.
- Assisted in training new staff on tax preparation processes and software usage.
- Researched changes in tax laws to maintain up-to-date knowledge for client consultations.
- Managed client communications, addressing inquiries and resolving issues promptly.
- Analyzed financial records to verify accuracy of tax returns.
Education
High School Diploma -
Louisiana School for the Agricultural Sci
05-2013
No Degree - Business Administration And Management
Northwestern State University of Louisiana
Natchitoches, LA05-2028
Skills
- Organization skills
- Time management
- Data entry
- Office management
- Staff management
- Customer service management
- Team collaboration
- Organization and multitasking
- Microsoft dynamics 365
- Attention to detail
- Computer proficiency
- Event coordination
- Administrative support
Timeline
Maternal Home Visitor
Tunica Biloxi Tribe of Louisiana
01.2026 - Current
Receptionist
Tunica Biloxi Tribe of Louisiana
07.2024 - 01.2026
Customer Service Representative Lead
Mobiloans LLC
08.2022 - 06.2024
DMV Title Clerk
Department of Motor Vehicles
11.2019 - 03.2020
Tax Preparer
Flash Tax LLC
11.2018 - 06.2019
High School Diploma -
Louisiana School for the Agricultural Sci
No Degree - Business Administration And Management
Northwestern State University of Louisiana