Amy Bertalotto
Summary
Detail-oriented administrative professional with expertise in office management and client services within tribal and community programs. Proven ability to maintain accurate records, safeguard confidential information, and enhance workflow efficiency. Supports teams and clients effectively in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Maternal Home Visitor
Tunica Biloxi Tribe
Marksville, US
01.2026 - Current
- Conducted home visits to assess family needs and deliver tailored support services, enhancing family engagement.
- Developed individualized service plans with families, fostering collaboration to promote overall well-being and stability.
- Facilitated workshops on parenting skills, health education, and resource navigation, empowering families with essential knowledge and resources.
- Monitored progress of families and adjusted services based on evolving needs and feedback.
- Collaborated with community organizations to connect families with vital resources and programs.
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Supported parents in developing skills for positive discipline and behavior management.
- Maintained current assessments of families and children and prepared daily portfolios.
- Connected families with community resources, increasing access to essential services such as healthcare, housing assistance, and educational opportunities.
Administration
Tunica Biloxi Tribe
Marksville, US
07.2024 - 01.2026
- Implemented office procedures to enhance workflow efficiency and improve communication among staff.
- Collaborated with various departments to streamline administrative processes and enhance service delivery.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer problems and complaints to improve overall satisfaction.
- Monitored office materials inventory to ensure timely replenishment and avoid disruptions.
- Maintained accurate records of visitor logs and incoming calls for security and tracking purposes.
CSR Lead-Mobiloans
Tunica Biloxi Tribe
Marksville, US
08.2022 - 06.2024
- Implement and oversee a customer service training program for new representatives to ensure consistency in service quality and adherence to company policies and procedures.
- Trained staff to effectively handle challenging customer service situations.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Promoted clean, safe, friendly work environment for employees and guests.
- Led department and supported team leads with process and personnel needs.
- Delegated tasks to team members according to priorities and deadlines. to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Assessed team members' performance to ensure compliance with quality standards. to check adherence to quality standards and proper procedures.
- Implement employee recognition programs to boost team morale and motivation, leading to increased productivity and higher customer satisfaction rates.
DMV Clerk (during covid)
Louisiana Office of Motor Vehicles
Marksville, US
03.2019 - 03.2020
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Monitored changes in DMV title regulations, ensuring compliance with new requirements to prevent penalties or delays in title transfer processing.
- Processed vehicle title transfers to maintain compliance with state DMV regulations.
- Managed and filed paperwork for vehicle ownership title transfers from dealer to purchaser, ensuring compliance across new, used, and wholesale sales.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Posted and tracked title transactions, completing month-end accounting reports to maintain accurate financial records.
- Evaluated applications and assessment results to determine eligibility and acceptance.
Tax Preparer (Seasonal)
Flash Tax LLC
Marksville, US
01.2018 - 06.2019
- Prepared individual and business tax returns using industry-standard software.
- Conducted thorough reviews of client documentation to ensure compliance with tax regulations.
- Analyzed financial records to verify accuracy of tax returns.
- Provided clients with guidance on tax-saving strategies and financial planning options.
- Researched changes in tax laws to maintain up-to-date knowledge for client consultations.
- Managed client communications, addressing inquiries and resolving issues to maintain client satisfaction.
- Collaborated with team members to streamline workflow and enhance processing times.
- Trained new staff on tax preparation processes and software usage to ensure consistency and quality.
Paraprofessional
Avoyelles Parish School Board
Cottonport, Louisiana
07.2015 - 01.2018
- Supported individual students with special needs during lessons and assessments.
- Offered students personalized educational, behavioral, and emotional support.
- Implemented positive reinforcement strategies to encourage appropriate behavior in students to redirect negative behaviors.
- Assisted teachers in classroom management and student engagement activities.
- Monitored student progress and communicated observations to educators regularly.
- Implemented instructional materials and resources to enhance learning experiences.
- Implemented positive reinforcement strategies to encourage appropriate behavior in students. to redirect negative behaviors.
- Coordinated with parents to discuss student behavior and academic performance.
- Supported students throughout academic instruction and assignments.
Education
Business Administration -
Northwestern State University
Natchitoches, LA01-2028
High School -
Louisiana School of AG Science
Bunkie, LA05-2013
Skills
- Family assessment
- Workshop facilitation
- Resource navigation
- Customer service management
- Office management
- Staff management
- Administrative support
- Time management
- Organization and multitasking
- Microsoft Dynamics 365
- Computer proficiency
- Attention to detail
- Team collaboration
- Organizational skills
- Ability to handle high-volume transactions
- Communication skills
Timeline
Maternal Home Visitor
Tunica Biloxi Tribe
01.2026 - Current
Administration
Tunica Biloxi Tribe
07.2024 - 01.2026
CSR Lead-Mobiloans
Tunica Biloxi Tribe
08.2022 - 06.2024
DMV Clerk (during covid)
Louisiana Office of Motor Vehicles
03.2019 - 03.2020
Tax Preparer (Seasonal)
Flash Tax LLC
01.2018 - 06.2019
Paraprofessional
Avoyelles Parish School Board
07.2015 - 01.2018
Business Administration -
Northwestern State University
High School -
Louisiana School of AG Science