Amy Dean
Irwin,PA
Summary
Dedicated overnight supervisor recognized for expertise in staff development and customer relationship management. Known for effective problem-solving and team-building skills, ready to elevate team performance and enhance overall customer experience.
Overview
24
24
years of professional experience
Work History
Overnight Supervisor
Sheetz
Irwin, Pennsylvania
05.2022 - Current
- Ensured compliance with safety and health regulations during overnight shifts.
- Coordinated inventory restocking and organization on sales floor to maintain product availability.
- Supervised overnight staff to maintain efficient store operations.
- Trained new employees on operational procedures and customer service standards.
- Monitored cash register operations and resolved discrepancies promptly.
- Coordinated maintenance tasks to keep store facilities in optimal condition.
- Addressed customer inquiries about products, prices, and availability, enhancing overall shopping experience.
- Handled customer complaints and issues promptly to foster customer satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Moe's Southwest Grill
Murrysville, Pennsylvania
12.2012 - 02.2016
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Managed inventory levels to optimize stock availability and reduce waste.
- Implemented promotional campaigns to boost customer engagement and increase sales revenue.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Assisted in maintaining cleanliness and organization of the restaurant environment.
- Collaborated with management to develop training materials for new hires.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff to evaluate progress and establish development goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Subway
Pittsburgh, Pennsylvania
03.2008 - 12.2012
- Managed daily operations and staff scheduling for efficient store performance.
- Implemented inventory control measures to minimize waste and ensure stock availability.
- Trained and developed team members to enhance customer service skills.
- Oversaw cash handling procedures to maintain financial accuracy and security.
- Coordinated promotional activities that increased customer engagement and supported sales growth.
- Conducted regular quality checks on food preparation and sanitation practices.
- Maintained compliance with health regulations and company policies for operational standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Reviewed customer feedback to implement operational improvements and enhance satisfaction.
- Analyzed financial statements and sales reports to assess productivity and track goal achievement.
Assistant Manager
Kentucky Fried Chicken
Middlefield, Ohio
06.2002 - 03.2008
- Trained and developed team members on service standards and food safety, enhancing team competency.
- Managed inventory levels and placed orders, ensuring consistent product availability for operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff while setting priorities and goals, fostering accountability and performance.
- Resolved customer complaints with effective communication and problem-solving skills.
- Maintained cleanliness and organization of work areas for health compliance.
Education
High School Diploma -
Bloomfield Highschool
N. Bloomfield, Ohio05-2002
Photography
Art Institute of Pittsburgh
Pittsburgh, PASkills
- Staff supervision
- Training and development
- Schedule management
- Inventory management
- Cash register operations
- Customer relationship management
- Policy enforcement
- Task delegation
- Problem solving
- Team building
- Coaching and mentoring
- Conflict resolution
- Product knowledge
Timeline
Overnight Supervisor
Sheetz
05.2022 - Current
Assistant Store Manager
Moe's Southwest Grill
12.2012 - 02.2016
Store Manager
Subway
03.2008 - 12.2012
Assistant Manager
Kentucky Fried Chicken
06.2002 - 03.2008
High School Diploma -
Bloomfield Highschool
Photography
Art Institute of Pittsburgh