Amy Koehler
Newnan,GA
Summary
Dedicated professional with extensive experience at Purdy Inc. and Front Porch Cafe, excelling in facilities maintenance and customer service. Proven ability to enhance cleanliness standards and foster teamwork, ensuring operational efficiency. Recognized for attention to detail and effective time management, contributing to positive environments and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Janitor
Purdy Inc
Saint Augustine, FL
06.2024 - 04.2026
- Enforced cleanliness and sanitation standards across designated areas.
- Oversaw operation of cleaning equipment to ensure optimal usage and adherence to maintenance standards.
- Directed inventory management processes for cleaning supplies and materials.
- Spearheaded collaboration initiatives among 10 team members to optimize cleaning process efficiency.
- Implemented initiatives to enhance workplace cleanliness and organization standards.
- Maintained cleanliness and comfort in commercial buildings through vacuuming, window cleaning, and dusting.
- Elevated facility cleanliness by executing daily maintenance tasks, including sweeping, mopping, and vacuuming.
- Cultivated a positive and professional environment through proactive engagement with building occupants.
- Directed inventory management of cleaning supplies to ensure consistent availability of essential equipment.
- Provided backup support for janitorial team members during absences and peak periods to maintain service continuity.
- Conducted thorough deep cleaning and flooring replacement, including stripping, sealing, and finishing tasks.
- Oversaw event setup and teardown, ensuring cleanliness and readiness of venues before and after events.
- Implemented security protocols by securing doors and activating alarms at end of shift.
- Facilitated training sessions for new staff on best practices in efficient cleaning methods.
- Ensured cleanliness and comfort in commercial buildings through vacuuming, window cleaning, and dusting.
Lead Server
Front Porch Cafe
Jasper, FL
02.2023 - 09.2023
- Supervised daily operations, ensuring exceptional service standards and customer satisfaction.
- Trained and mentored 8 new staff in menu knowledge and service protocols.
- Implemented efficient workflow processes to enhance team performance during peak hours.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certificate - Phlebotomy
Wiregrass Georgia Technical College
Valdosta, GA2013
Skills
Facilities maintenance
Skilled housekeeper
Building security checks
Responsible and dependable
Attention to detail
Time management
Team collaboration
Customer service-focused
Additional Information
The Sheriff's Office required a 50 state and multiple law enforcement agencies background check to be done on and be passed by all contracted employees. Mine was conducted and passed in June 2023.
Timeline
Janitor
Purdy Inc
06.2024 - 04.2026
Lead Server
Front Porch Cafe
02.2023 - 09.2023
Certificate - Phlebotomy
Wiregrass Georgia Technical College