Stefen Roth
New Hudson
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Janitor
Corporate Cleaning Group
New Hudson
05.2026 - Current
- Clean bathrooms three times per day.
- Clean break room after lunch
- Take out facility floor trash during lunch break
- Take rest of trash out at end of work day
- Work independently without directions from my management. As I'm the only person from my company in the building.
Maintenance
McDonald's
New Hudson
05.2025 - Current
- Clean fryers
- Change oil
- General maintenance
- Sanitize coke tanks
Pack Leader/maintenance
Canine To Five
Commerce
11.2024 - 03.2025
- Keep the pack of dogs as calm as possible.
- Issue corrections to dogs as needed
- Care for the entire pack
- Feed and clean up after them.
- In addition I have maintenance tasks to complete, as I'm their maintenance person.
Team member
UWM
Pontiac
06.2024 - 10.2024
- Collaborated with team members to achieve project goals and deliver high-quality results
- Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
- Assisted in training new team members on company policies, procedures, and best practices
Team Leader
PFA
Chesterfield
03.2023 - 05.2024
- Led a team of 10 employees, providing guidance and support to ensure successful completion of projects
- Implemented effective communication strategies to foster collaboration and improve team productivity
- Monitored team performance and provided regular feedback to drive continuous improvement
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
Hi-Lo Operator
BW Retail Solutions
Chesterfield
03.2021 - 03.2023
- Pick, pack an ship a variety of outdoor equipment.
- Use a reach truck to grab skids from the shelves and fill the pick spots for the pickers.
- Load up the product on the proper trucks at the end of the shift.
- Lead assistant
Substitute Custodian
Macomb Intermediate School District
Macomb County
08.2019 - 03.2021
- Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with multiple rooms.
- Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
- Stripped, sealed and finished floors during summer maintenance.
- Supported special events by setting up, arranging and removing decorations, furniture and supplies.
Assistant Store Manager
Uncle Ed's Oil Shoppe
Chesterfield
10.2018 - 08.2019
- Enforced company policies and procedures to strengthen operational standards across departments.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Brought up the stores annual sales by over 20%.
Account Executive
Donato Enterprises
Memphis
02.2018 - 10.2018
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Generated sales by prospecting leads, cold calling.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
Assistant Store Manager
Uncle Ed's Oil Shoppe
Chesterfield
07.2017 - 01.2018
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction. Became lead assistant in 1 month.
Food Runner
Henry Ford Health System
Macomb County
04.2017 - 08.2017
- Delivered food trays to patients, ensuring timely and accurate service.
- Verified patient identification using two methods to enhance safety and compliance.
- Sanitized kitchen surfaces to maintain a clean and safe food preparation environment.
Education
General Studies - High school diploma
L'Anse Creuse High School
Macomb CountySkills
- Phone call management
- Sales
- Sales support
- Customer acquisition
- Facility safety protocols
- Setup and maintenance
- Sales negotiation
- Microsoft Teams
- Sales technology adoption
- Sanitation procedures
- Warehouse Supervisor Experience
- Basic math
- Sanitation
- Office cleaning
- Cash register operations
- Basic maintenance tasks
- Basic bookkeeping
- Closing sales
- Mobile devices
- Adobe Photoshop
- Consumer service
- Order processing
- Cleaning Experience
- Order picking
- Computer literacy
- Dusting
- Quality inspection
- Vacuum cleaners
- Cash handling
- Floor Care
- Numeracy
- Property maintenance
- Stakeholder relationship building
- Writing skills
- Restaurant experience
- Retail sales transactions
- Order entry
- Phone etiquette
- Health facility cleaning
- Outdoor work
- Warehouse operations
- Animal care
- Warehouse Management
- Warehouse experience
- Order fulfillment
- Public area maintenance
- Account management
- Order tracking
- Animal facility maintenance
- Facilities maintenance
- Microsoft Word
- Quality Assurance
- Work ethic
- Upselling
- Target achievement
- Microsoft Excel
- Building maintenance
- Food safety practices
- Order assistance
- Carrier management
- Customer relationship building
- Picking & packing
- Client interaction
- Online ordering support
- Team development
- Inventory record keeping
- POS systems
- Problem-solving
- Patient monitoring
- Leadership
- Ability to follow instructions
- Task prioritization
- Depositing cash
- Productivity software
- Data management
- CRM system proficiency
- Maintenance management
- Teamwork
- Cold calling
- Customer service
- Time management
- Distribution center
- Microsoft Access
- Microsoft Office (10 years)
- Organizational skills
- Buffing
- Record keeping
- Multi-line phone systems
- Logistics (5 years)
- Computer operation
- Attention to detail
- Call center management
- Issue escalation
- Filing
- Epic
- Video conferencing systems operation
- Visitor management
- Employee relationship building
- Animal restraint
- Dog handling
- Maintaining an organized workspace
- Cross-selling
- Administrative support
- Data entry
- Manual handling
- Quality Control
- Stocking
- Animal facility cleanliness
- Guest services
- Sanitization practices
- Interpersonal skills
- Team motivation
- Pet area upkeep
- Crate training
Certification
- Electric Pallet Jack Certification
- First Aid Certification
- Forklift Certification
Additional Information - Authorized To Work
US for any employer
Timeline
Janitor
Corporate Cleaning Group
05.2026 - Current
Maintenance
McDonald's
05.2025 - Current
Pack Leader/maintenance
Canine To Five
11.2024 - 03.2025
Team member
UWM
06.2024 - 10.2024
Team Leader
PFA
03.2023 - 05.2024
Hi-Lo Operator
BW Retail Solutions
03.2021 - 03.2023
Substitute Custodian
Macomb Intermediate School District
08.2019 - 03.2021
Assistant Store Manager
Uncle Ed's Oil Shoppe
10.2018 - 08.2019
Account Executive
Donato Enterprises
02.2018 - 10.2018
Assistant Store Manager
Uncle Ed's Oil Shoppe
07.2017 - 01.2018
Food Runner
Henry Ford Health System
04.2017 - 08.2017
General Studies - High school diploma
L'Anse Creuse High School